Senior Consumer Lending Administrator
Senior Consumer Lending Administrator
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Job Description
The role is to work as part of a team to ensure the timely and accurate administration of Loan Applications through to completion including direct liaison with introducers and customers on the telephone and by correspondence ensuring accuracy at all times and that laid down processes and procedures.
Deputising/ People/ Teamwork
- Deputise for Team Leaders
- Support Team Leader with BAU projects and changes
- Assist managing workloads and SLAs including reporting on volumes and SLAs
- Delegate and allocate work
- Point of referral and escalations
- Create discussions in the team with effective communication
- Assist the team with BAU work activities
- Buddying with new starters
Consumer Admin Subject Matter Expert
- SME in Consumer admin operation processes and systems
- Continually keeping knowledge and skills up to date to uphold SME position
Training/ Coaching/ Quality Control
- Assist with training and support for new starters
- Assist with training and coaching for existing team members
- Complete accurate quality control adhering to guidelines and volumes recording results and delivering feedback
- Provide ongoing support after training or coaching
- Identify additional training or quality control needs within the team
Planning/ Organisation
- Assist with daytoday organisation of the team prioritising and assigning work ensuring sufficient coverage on all admin tasks and telephones
- Support managing change within the team to ensure full cooperation and adherence to change so that all change programs are implemented and maintained in a positive and timely manner with an emphasis on right first time
- Assist with new starters set up and training plans
- Support with scheduling and undertaking additional training or coaching plans
Regulatory
- Maintain knowledge of Shawbrook and industry policies processes and products
- Support team members with knowledge of compliance and regulatory requirements
Customer (internal & external)
- Continually monitor the performance of the team to ensure consistency and that service levels are achieved including a high level of customer and broker service quality
- Identify and develop areas of improvement in relation to the customer journey and to increase efficiency within the operation
- Develop greater relationships and communications with Customers Brokers and Third Parties
Risk Controls and Compliance
- Communicate and escalate potential issues/risks in a prompt and effective manner
Qualifications :
- Good computer skills including proficiency in Microsoft applications
- Experience of consumer lending and loan administration
- Experience of dealing with brokers and third parties
- Excellent consumer lending regulatory knowledge and understanding including FCA JMLSG BCOBBS
- Competent in MS Office applications (Word Excel Power Point Outlook)
- Ability to understand and fully comply with documented processes and procedures
- Ability to deliver results
- Good analytical skills confident and selfassured.
- Excellent attention to detail
Additional Information :
Your Wellbeing We take your health and wellbeing very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexiholiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
