Night Porter - Part Time

Scope Of Position

To assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles standards. Organising stocking and cleaning storerooms linen cupboards and housekeeping areas. To assist with the set up and organising of guest rooms and areas including moving tracking and organising furniture.

To act as a representative of The Raffles value during your interaction with guests and colleagues

This role will predominantly include overnight working.

Responsibilities

Operation

• To ensure service and guest corridors and back of house stairs are always kept clean and tidy.
• Ensure daily shift hand over routines and procedures are followed with clear and accurate communication across the department.
• To perform routine cleaning delivering a service to consistently meet and exceed guest expectations.
• To ensure all storage areas within department are maintained to a consistent high standard.
• To restock the housekeeping pantries across the building.
• To support moving furniture from the room applying manual handing measure for Press junket and VIP set up under the Assistant Housekeeper Manager
• To action all reasonable requests from Housekeepers Room Attendants and guests in a timely fashion
• To carry out room moves furniture arrangements and set ups as requested.
• To ensure storage rooms are clean free of rubbish and neatly presented and the stock lists are updated.
• To carry out regular floor walks of public areas.
• To follow the lost property procedure.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire Emergency and procedures.
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or preplanning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications Skills & Experience

Essential

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and wellgroomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills both written and spoken.
• Strong time management skills with the ability to multitask while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA Forbes 5* or equivalent standards.  

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years 35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Funfilled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30 at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Fulltime