Front Desk Supervisor
Front Desk Supervisor
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Job Description
The Front Desk Supervisor is responsible for assisting the Operations Manager in overseeing the daily operations of the front office department. This role ensures the highest level of guest satisfaction through efficient professional and courteous service. The Front Desk Supervisor will schedule manage and motivate the front office team handle guest inquiries and complaints ensure smooth checkin/checkout procedures and will assist with administrative tasks. Next to day shifts a key aspect of this role is the willingness and ability to work in shifts providing handson support to the team across various times of the day.
Qualifications :
- Proven experience in a front office role within the hospitality industry
- Excellent knowledge of front office procedures and hotel management systems
- Proficiency in Opera Cloud is an advantage not a must
- Strong leadership and team management skills
- Outstanding customer service orientation with a friendly and professional demeanor
- Excellent problemsolving abilities and decisionmaking skills
- Ability to work well under pressure in a fastpaced dynamic environment
- Exceptional organizational and multitasking skills
- Strong verbal and written communication skills
- Flexibility to work various shifts including weekends and holidays
- Fluency in English and French; Dutch is a plus
Additional Information :
WHATS IN IT FOR YOU
- Competitive salary and benefits package.
- Opportunities for training and development within Accor.
- Employee discounts on hotel accommodations and dining within Accor properties.
- Opportunities for career advancement.
- Other benefits as per company policy.
Mvenpick hotel Brussels Airport is an hotel franchised by Accor and managed by Belgian Coast & City Hotels.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
