- Assist the Housekeeping Manager in managing and directing all
Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. - To assign duties inspect work and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
- Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
- To direct and control the Housekeeping operations and staff of the Housekeeping department.
- Any matter which may effect the interests of hotel should be brought to the attention of the Management.
- Assist the Housekeeping to plan and coordinate the activities of housekeeping supervisors and the team.
- Establish and maintain seamless coordination & cooperation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
- Maintain appropriate staffing levels in order to consistently provide excellent guest service.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Assist the Housekeeping Manager to formulate yearly business plan and budget.
- Ensure to maintain department budget within established guidelines and explain monthly variances.
- Identify optimal cost effective use of the resources and educate the team on the same.
- Inspect guest and public areas on a regular basis to ensure that the furnishings facilities and equipments are clean and in a good condition.
- Ensure to maintain appropriate grooming standards in hygiene uniforms appearance posture and conduct of the Housekeeping personnel.
- Inspect all renovation projects and ensure rooms are defect free prior to release.
- Assist in all inventories and ensure to coordinate the training programs.
- Coordinate all repairs & refurbishments.
- Ensure to conduct daily briefings in order to provide effective and efficient services.
- Conduct followup to ensure that high standards of quality are maintained and that all procedures are adhered to.
- Ensure to inspect the rooms on a regular basis.
- Coordinate operations with Department coordinators supervisors and other Departmental Managers to ensure operational readiness efficiency in resource utilization and the prompt delivery of services.
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness;
Qualifications :
Diploma / Degree in Hotel Management or any other equivalent qualifications.
Additional Information :
56 years of experience in branded hotels.
Remote Work :
No
Employment Type :
Fulltime