Technical Support Specialist
Technical Support Specialist
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Job Description
Overview
POSITION IS ON SITE!
Salary offers are based on a variety of factors including qualifications and experience. Salary range is from $25.00 $29.00
WHO WE ARE:
Snapon continually strives to be an employer of choice and offers a GREAT PLACE TO WORK. City of Industrys average seniority is 15 years!
People know Snapon for the quality of our products but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snapon family of brands we drive innovation and create value. We work hard together. We grow together. We are one Snapon team.
WORKING WITH SNAPON HAS BENEFITS!
Medical dental and vision may start one month from date of hire.
Vacation start earning at an annual 2week rate from day one.
Ten 10 paid holidays up to 2 additional floating holidays per calendar year.
Up to six 6 paid sick days per year.
For hourly & nonexempt associates vacation floating holidays and holidays are included in the calculation of overtime.
Bonus or incentives depending on position and level.
Basic life basic accidental death and dismemberment coverage.
Employee Stock Purchase Plan annual optional enrollment period.
401(k) Plan with matching employer contributions 50 on the first 6
Short term and longterm disability.
Snapon offers a 50 discount for tools and merchandise.
Discounts for other various services and items such as phone services computers travel auto rentals and more.
Employee Assistance Program that includes Mental Health Counseling Life Coaching and Legal/Financial Resources for employees and immediate family members.
Other health education programs include smoking cessation and seasonal flu shots.
Education Assistance for qualified associates at $5250/annually
Market competitive compensation with rewards for high performance and special skills
OVERVIEW:
The position maintains the computer and communication networks of the organization within a manufacturing plant environment by providing technical support and ensuring systems run smoothly. Provide technical support to users efficiently and accurately. As the front line of support will resolve technical issues and minimize escalation need.
Support to end users for computer applications system device access and hardware issues.
Evaluate user needs define technical problems and work with various departments/staff to determine solutions.
Install configure troubleshoot repair and update computer systems hardware and computer peripherals.
Implement and assist in the roll out of new applications software and/or operating systems.
Perform system and user setups for new hires.
Performs required server backups.
Create maintain and support various databases in support of operations finance engineering etc.
WHAT YOU BRING TO THE TEAM
High school diploma and associate degree technical school or minimum 1 year experience in technical support or equivalent combination of education and experience.; field service helpdesk or desktop support areas doing similar work as duties outlined above strongly preferred. IT support experience in a Manufacturing environment preferred.
Must be fluent in English; read write and speak. Ability to write procedures routine reports and correspondence. Ability to speak effectively with vendors associates and various organizational levels.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists and recommend and implement a resolution. Problem solving decision making and analyzing information are key. Attention to detail is a must.
Software: Strong working knowledge and expertise in MS Access Excel Word W10 & W11 Windows Server and SQL Server.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
