Customer Success Manager
Customer Success Manager
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Manage clients accounts directly on both strategic and operational levels: technical
business support and product
Responsible for Account Management and relationship.
Responsible for renewal negotiations and maintaining a low Gross Churn.
Main expert contact for any client issue
Provide client feedback internally
Provide client training and webinars
Upsell existing clients
Introduce new features
Work closely with the R&D Product and sales teams.
Requirements:
4 years of experience in a Customer Success / Account Management role
Experience with working in SaaS companies with global enterprise customers a must
Experience in commercial negotiations with customers.
Experience working with product and R&D management
Willingness to travel to multiple locations worldwide at least 30 of the time. mainly to
Singapore and Gulf region
Excellent interpersonal and communication skills from users to highlevel executives;
quick learner curious creative and openminded.
Experience working with Customer Success supporting systems such as SalesForce
helpdesk and training tools.
Familiarity with B2B customers and business processes is an advantage.
Additional languages other than English an advantage
saas,b2b,interpersonal skills,communication,helpdesk,training tools,salesforce,customer,customer success,management,communication skills,account management,commercial negotiations
Employment Type
Full Time
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