Technology Support Specialist

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Job Description:

JOB DESCRIPTION:

The UPS Store Inc. a wholly owned subsidiary of UPS is the worlds largest franchisor of retail shipping postal printing and business service centers. The UPS Store has over 4800 independently owned locations in the U.S. Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health dental 401(k) with company match retirement plan tuition reimbursement discounted stock purchase plans and more.

The Technology Support Associate provides users with support services for corporate standard technology products. He/She conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing deploying and upgrading software hardware and network facilities. The Technology Support Associate troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. He/She collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.

The Technology Support Associate manages plans and administers installation and decommissioning activities to expedite initiatives. He/She drafts and maintains policy standards and procedures to document processes. This position manages team training to optimize resources. The Technology Support Associate manages and maintains customer relationships to track and measure service levels. He/She collaborates with Information Systems technology providers and vendors to ensure services are consistent and meet expectations. This position supports longterm planning to ensure future service level expectations are met.

Other Duties

Performs basic installations to provide system upgrades.

Inspects installations to ensure optimal operation.

Documents and reports completed work to meet departmental requirements.

Installs and configures standard technology products to complete customers work orders utilizing approved tools and following defined practices.

Applies basic systems testing to verify with user groups that installations are operating effectively.

Receives and completes requests for support and services to ensure compliance with procedures.

Preferred Competencies

Applies Information Systems Knowledge: Demonstrates an understanding of the basic need for technical support in a business; demonstrates awareness of the primary uses of technology by business representatives demonstrates a basic understanding of the systems of the enterprise.

Applies Network Technology Knowledge: Demonstrates understanding of principles of network technology; reads component diagrams conducts basic troubleshooting sets up and undertakes routine preventative maintenance on components used in voice and data networking; reports on problems and recommends expenditure to take remedial action where appropriate.

Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.

IT Problem Management: Monitors actions to investigate and resolve incidents and problems in systems and services.

Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.

MINIMUM QUALIFICATIONS

Bachelors Degree (or internationally comparable degree) Preferred

Bachelors Degree (or internationally comparable degree) Computer Science or a related field Preferred

A Certification Preferred

Experience with Networking Technology Preferred

BASIC QUALIFICATIONS:

Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer

Employer will not sponsor a visa for this or future positions

Must be currently located in the same geographic location as the job or willing to relocate yourself

Must have experience using Microsoft Office Suit

Our compensation reflects the cost of labor across several US geographic

markets. The base pay for this position ranges from $26.70/ hour to

$33.35/hour. Pay is based on several factors including but not limited to

market location and may vary depending on jobrelated knowledge skills

and education/training and a candidates work experience. Hired applicants

may be eligible for annual shortterm and/or longterm incentive

compensation programs depending on the level of the position. Payments

under these annual programs are not guaranteed and are dependent upon

a variety of factors including but not limited to individual performance

business unit performance and/or the companys performance.

Hired applicants may be eligible for Medical/prescription drug coverage

Dental & Vision Benefits Flexible Spending Account Health Savings

Account Dependent Care Flexible Spending Account Basic and

Supplemental Life Insurance & Accidental Death and Dismemberment

Disability Income Protection Plan Employee Assistance Program

Educational Assistance Program 401(k) retirement program Vacation

Paid Holidays and Personal time Paid Sick/Family and Medical Leave time

as required by law Discounted Employee Stock Purchase Program.

OTHER CRITERIA:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Deadline date to apply is:

Employee Type:

UPS is committed to providing a workplace free of discrimination harassment and retaliation.