Manager Ambulatory Support - Schaumberg Location
Manager Ambulatory Support - Schaumberg Location
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$ 83200 - 137280
1 Vacancy
Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Day (United States of America)Location
Job Description
General Summary:
Serves in a critical leadership role as the ambulatory liaison across various clinic locations. Collaborates closely with medical nursing and ancillary leadership to coordinate the daytoday Patient Service Representative support activities in the ambulatory clinics and selected ancillary areas. Manages Patient Service Representative teams and operational functions of the assigned areas. Ensures the delivery of excellent customer service across patient access areas of responsibility. Manages the human resources and operational functions of the assigned areas. Identifies and leads performance improvement initiatives in collaboration with the Director and other leadership.
Essential Job Functions:
Responsible for leadership direction and coordination for the ambulatory and selected ancillary Patient Service Representative support services functions. Supplements staffing routinely for additional support to the Patient Service Representative team in ambulatory and ancillary areas as needed. Promotes growth and development of staff through performance coaching recognition and feedback.
Fosters and facilitates customeroriented communication and service excellence. Serves as a conduit for Ambulatory Patient Service Representative information that flows to other departments.
Responsible for the human resource functions of recruitment selection and retention ensuring that staff are scheduled for optimal coverage orientation/training day to day delegation monitoring of work activities performance evaluation and progressive discipline when applicable. Administers all payroll functions for support staff across the areas of responsibility.
Coordinates with Revenue Cycle to ensure all preservice collections are processed appropriately and documented within Epic. Ensuring Patient Service Representative teams are securing all PHI including financial information for our families as outlined and trained.
Work with Patient Service Representative teams to ensure financial goals are monitored and met. Also collaborates with Patient Service Representative teams to identify any variances in their collections.
Assists in the implementation monitoring and analyzing of systems for patient scheduling ancillary testing and effective monitoring of patient collections. Serves as resource person in ensuring appropriateness of ancillary scheduling templates
Assists Director in preparing annual departmental operating and capital budgets. Monitors progress reports and justifies any significant variance which occurs. Monitors expenses to enhance fiscal performance. Administer all ETA/payroll functions for the department.
Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and Patient Service Representative staff.
Identifies opportunities for growth process improvement and cost containment.
Functions as Ambulatory SuperUser for all Ambulatoryrelated Epic modules Scheduling POS Templates Epicare and Clarity.
The authority to hire separate promote demote write and administer performance evaluations.
Other job functions as assigned.
Knowledge Skills and Abilities:
Bachelors degree required.
Minimum of 3 years of supervisory experience in a healthcare environment required.
Excellent communication/listening skills. Ability to make quick accurate decisions daily. Knowledge of medical terminology third party billing and managed care requirements. Proficient computer skills and aptitude.
Substantial interpersonal skills sufficient to work effective with pediatric patients families physicians nursing and other allied health and medical center personnel. Good analytical ability excellent organizational skills.
Education
Pay Range
$83200.00$137280.00 SalaryAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5 employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
