Sr Manager Professional Services
Sr Manager Professional Services
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Job Description
Senior Professional Services Manager FED/SLED
WhySailPoint
Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.
SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.
WhySailPoint
Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.
SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.
Who You Are:
Senior Managers are selfdirected highly motivated and experienced leaders who thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships and you are comfortable communicating with people at all organizational levels. You have exceptional leadership communication organizational and problemsolving abilities that you use to balance customer team and individual need while contributing to a positive work environment. You are an exceptional multitasker able to meet and manage moving deadlines gauge risks and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success you enjoy identifying growth areas evaluating best practices and presenting solutions to everyday problems.
What Youll Do:
As a Senior Manager (Sr PSM) for the Professional Services organization you will support each customers journey by managing the strategic efforts required to deliver SailPoints solutions. You will combine your management experience with our worldclass product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first two months you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the first six months you will be responsible for engagement scoping client communication internal team management escalation support and overall service delivery for your portfolio. At the end of your first year you will combine the skills you have acquired to oversee your team manage the full scope of customer engagements and you will demonstrate that you are a trusted advisors to customers peers and leaders to your team members responsible for ensuring their professional growth and helping them set and achieve their goals.
Responsibilities:
Ensure that services are provided implemented correctly and billed in a timely and accurate manner
Partner crossfunctionally during the sales process own the services portions of deals including presentations RFP responses and proposal/SOW generation
Interact with sales reps and sales leadership during the presales and postsales (delivery) phases
Serve as the senior point of contact for client escalations
Oversee the financials of your teams projects with a focus on profitability and productivity to ensure long term client success
Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business
Provide project management duties on occasion for customer engagements as needed
Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers
Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation
Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth
Take responsibility for the management of the team including participation in staffing decisions utilization management performance reviews and career development support
Assist direct reports in career development by providing regular feedback coaching and guidance on personal development
Coach Engagement Managers and project team members on project performance and development areas
Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
Requirements:
DOD clearance is desired but not necessary.
7 years of professional experience at a Software SaaS or consulting company
3 years of people management experience
2 years of project management experience
Exceptional mentorship and leadership skills with a passion for continuous improvement
Experience with project management duties (project planning budget scope schedule stakeholder and risk management)
Exceptional communication skills and extensive experience working with clients and partners
Outstanding organizational and multitasking abilities
Extensive experience working with Sales to scope services projects for enterprise software
Education:
Bachelors degree or equivalent work experience (Technical degree or Masters degree a plus)
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a rolespecific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for USbased employees will be in this range from (minmidmax USD):
$114500 $163500 $212600Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Shortterm and longterm disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
