Switchboard Operator
Switchboard Operator
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Job Description
JOIN OUR TEAM!
Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.Reports To: Director of Patient Access
Status: 48 hours a pay period
Shift: variesJob Schedule: Varies
Weekly Hours: 24 hours
Pay: HRMC offers a competitive salary.
Position Purpose:
Manage all incoming and outgoing calls ensuring efficient communication and routing of calls to the appropriate departments or individuals. Includes answering calls transferring calls taking messages and providing information to callers about the hospitals services or locations. Additionally also responsible for managing emergency calls making announcements and acting as a security point by monitoring the ER door after normal visiting hours and reporting any issues. Assist with patient registration and insurance verification.
Demonstrate the mission of the hospital through our Core Values
o Respectful We value the unique talents ideas contributions and circumstances of each individual.
o Engaged We value being active positive participants at work and in our communities.
o Available We value providing local access to care for our communities while being present for each other.
o Competent We value knowledge peoplecentered innovative and technology driven teams.
o Helpful We value always helping others with kindness and compassion.
Essential Job Functions:
Answering all incoming calls.
Takes and refers messages as needed.
Properly transfer calls to necessary departments or extensions.
Assist with registration of patients when needed.
Clearly announces all emergency codes.
Maintains updated oncall list for hospital staff and clinics.
Maintains Provider absence.
Operate an external radio paging system when needed.
Keeps volunteers updated with current patient information.
Assist with the cashier drawer as necessary when the cashier is not on duty.
Performs nightly census.
Other Job Duties:
Processes preadmission/admission to accurately obtain information necessary for admission and reimbursement by responsible payer.
Obtains patient or patients legal representative signature on required admission consent. Witnesses dates and signs.
Collects assembles and verifies preadmission and admission information to form a complete record.
Accurately and completely prepares identification records for patients in accordance with established procedures.
Starts insurance verification.
Forwards completed information to appropriate departments in a timely manner.
Arranges for transportation for patients to appropriate hospital department or home.
Qualifications:
High school diploma or GED equivalent required. One year of experience in a hospital or similar medical facility is preferred.
Computer experience preferred.
Visual auditory and speech acuity requisite to verbal and written communication with patients families physicians and other persons involved with patients admission.
Employment Type
Part-Time
