Entry Customer Service Representative
Entry Customer Service Representative
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Job Description
**If you are a current Idaho Power employee please apply through the Employee Portal.
Application Deadline:
05/02/2025 at 11:59 pm Mountain Time# of Positions:
13Job Type:
RegularJob End Date:
Exemption Status:
NonExemptPay Range:
$21.33 $25.68Minimum Age Requirement:
Job Description:
Are you customerfocused adaptable and highly accountable with exceptional multitasking and computer software skills If so we have a great opportunity for you! Idaho Power is currently seeking Customer Service Representatives at our Customer Service Center located in Boise Idaho. As a member of our Customer Service Center you will be offered a professional fastpaced upbeat and friendly work environment where you are recognized for your hard work and effort. You will get extensive training and be offered development opportunities to learn grow and advance within your role to build a longterm career within the Idaho Power a preferred employer Idaho Power offers an excellent work/life balance with a Monday through Friday (no weekends! schedule that varies from 7:30am 6:30pm. Idaho Power offers a robust total rewards package that includes medical dental and vision insurance a health savings account option generous retirement life insurance and much more!
The Customer Service Representatives specialize in providing positive customer experiences work in a highperformance team environment respond to numerous customer related phone calls in our Customer Service Center and are responsible for a number of customerfocused tasks many of which are confidential in nature. These responsibilities include responding to customer movement requests setting up new customers and accounts customer inquiries and requests for account information making collection arrangements responding to outages determining the most effective resolution to customer issues and maintaining customer accounts. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and inoffice days) when certain qualifications are met.
IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately there is not flexibility therefore we want applicants to be aware and understand the expectations when applying for the position.
- The successful candidates will be expected to report to work on July 14 2025 to begin our comprehensive training program.
- The first round of interviews which will last approximately 30 minutes are scheduled for May.
- The second round of interviews which will last approximately 1 hour and will be conducted inperson are scheduled for June 2 6 2025.
- The successful candidates will need to be in training from July 14 September 5 2025; September; October 10 November 14 2025; and December 1 December 4 2025.
As indicated above these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position we cannot consider candidates who are unavailable on these dates.
A COMPETITIVE CANDIDATE WILL HAVE
Knowledge of:
- Personal computer applications related to customer service system operation and requirements
- Standard office software including Excel Word and Outlook
- The preparation of repair and customer orders and initiating actions for providing and maintaining services to customers
Preferred:
- Microsoft Teams and OneNote
Skills in:
- Customer service
- Interpersonal communication
- Basic math accounting 10key and typing
- Multitasking by listening typing and talking simultaneously
Ability to:
- Use good judgment in applying established guidelines to solve work problems
- Maintain composure and deal effectively with a diverse customer base in stressful situations
- Deal effectively with emotionally charged situations
- Understand and carry out moderately complex written and oral instructions
- Operate inbound or outbound phone system
- Provide monitoring and guidance to less experienced members of the team
- Deal effectively with customers and coworkers
- Practice a flexible approach in working with team members to develop a successful team
- Work oncall for emergency response
- Sit at a desk for the majority of the workday
Preferred:
- Adapt to the everchanging customer service environment
MINIMUM REQUIREMENTS
Education:
- High school diploma or GED
Experience:
- 1 year of experience in customer service
OR
- 2 years in a serviceoriented environment
Preferred:
- 2 or more years of customer servicerelated experience
- 2 or more years of customer servicerelated experience in a callcenter or highvolume service environment
- Experience working with difficult or upset customers
- Experience handling confidential information
- Demonstrated knowledge in Customer Information Systems and Microsoft Office
- Spanish Bilingual
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment fine motor skills including typing on the computer dialing phones filing paper and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL REQUIREMENTS
Traditional schedules will include an eighthour rotating schedule between the hours of 7:30am 6:30pm; however these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work nontraditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information as well as be comfortable with sitting at a desk the majority of the workday.
#IPC2
Competencies:
Adaptability Applied Learning Collaborating Communication Customer Focus Decision Making Managing Work Quality OrientationNeed Assistance Completing Your Application
Please contact our Recruiting Office if you have questions require assistance or accommodation while applying for employment with Idaho Power Company: Phone:or Email:
Idaho Power is an Equal Opportunity Employer
Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) age sexual orientation gender identity genetic information veteran status physical or mental disability marital status and any other status protected by applicable federal and state laws.
Please note: Idaho Power will not provide sponsorship for obtaining an employment visa such as an H1B visa.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
