Services Experience Manager - Rockford IL
Services Experience Manager - Rockford IL
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Salary Not Disclosed
1 Vacancy
Job Description
What youll do
- Partner with other micromarket and marketplace leaders to drive your services strategy and provide insights
- Provide work direction ongoing training career development and performance management to your Geek Squat Agents and supervisors
- Complete services leadership duties instore and across the micromarket to ensure employees are deployed to maximize efficiency
- Analyze reporting and performance indicators including customer satisfaction turn time productivity and revenue metrics to identify gaps and lead the team to improve results
- Recruit hire and onboard a diverse agent workforce
- Perform instore leadership duties as needed including opening closing cash management and manager on duty tasks
- 2 years of management/supervisory experience OR 2 years of military leadership experience including coaching training recognition and performance evaluation
- 2 years of experience in sales customer service or consumer electronics repair
- 1 year of experience analyzing P&L or financial statements
- Inventory control technology repair and/or distribution experience
- Multiunit retail experience
Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total wellbeing and provide support as you need it especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental wellbeing
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
Manager
Employment Type
Full Time
