Workforce Support Manager
Workforce Support Manager
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Job Description
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in downtown Dallas TX. No relocation is offered.
About The Company
At AT&T our purpose is to create connection and every day our teams connect more people in more places. From connecting families to helping connect future thought leaders to their chosen field to connecting first responders to the solutions that save lives connecting people for good is what we do best.
Inside #LifeAtATT youll find our culture means more to us than our job titles. Together we promote strong values and support the communities where we live and work all while celebrating the differences that make each one of us unique.
About The Job
Term Workforce Support Manager Please note this is an AT&T term employee position which will be up to 3 years in length.
Are you ready to play a pivotal role in supporting a large team of business professionals who keep DirectTV running smoothly As an AT&T Workforce Support Manager partnered with DirectTV you will oversee field personnel who support the operational activities at DirectTV and deliver service to their customers across the entertainment industry. Youll ensure the individuals are empowered with the tools access and systems they need to succeed while maintaining operational efficiency and driving exceptional customer satisfaction.
What Youll Be Responsible For:
- System Access Management: Provide and maintain access to critical business systems including financial HR sales PMO and massmarket platforms to ensure DirectTV field personnel can perform their roles effectively.
- Employee Support: Address and resolve concerns remotely ensuring high levels of satisfaction at all times. Help navigate challenges and meet business goals.
- Process Ownership: Take ownership of daytoday service business processes ensuring adherence to established procedures that drive satisfaction and financial performance.
- Technical Support: Act as a goto resource for resolving immediate technical needs
How Youll Excel in the Role:
- Collaborative Problem Solving: Work closely with the field to meet financial objectives while maintaining high service standards.
- Technical Expertise: Provide direct support for access issues and issue resolution.
- Driving Excellence: Ensure that field resources and processes align with DIRECTVs goals for sustainable growth customer satisfaction and operational efficiency.
- Standards: Help maintain service delivery standards that align with the companys objectives for quality and profitability.
- Guidance: Facilitate the implementation of best practices
- CustomerFocused Leadership: Represent AT&T and DIRECTV professionally delivering a consistent and positive experience for internal and external stakeholders.
What Youll Need to Succeed:
- Project Management: Previous nontechnical project management experience supporting business process is preferred
- Technical Proficiency: Proficient utilizing Microsoft Office including Outlook and Excel.
- Communication Skills: Outstanding interpersonal verbal and written communication skills to connect effectively with team members leadership and customers.
- Organizational Skills: Proven ability to manage multiple priorities simultaneously with excellent attention to detail and a focus on achieving business goals.
- ProblemSolving Ability: Demonstrated success in resolving technical issues efficiently and effectively with a customerfirst mindset.
- Familiarity with Financial HR or CRM systems is a plus
- Experience in Wireless or media entertainment industry is a plus
Our Analyst Project Management Workforce Support Manager earns between $52600.00$98200 USD Annual Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone.
#LIOnsite Fulltime office role
AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined. Ready to #transformdigital with us
Apply now!
Weekly Hours:
40Time Type:
Temporary (Fixed Term)Location:
Dallas TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Manager
Employment Type
Full-Time
