Senior Director Customer Quality Engineering
Senior Director Customer Quality Engineering
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1 Vacancy
Job Description
About Marvell
Marvells semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise cloud and AI automotive and carrier architectures our innovative technology is enabling new possibilities.
At Marvell you can affect the arc of individual lives lift the trajectory of entire industries and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation above and beyond fleeting trends Marvell is a place to thrive learn and lead.
Your Team Your Impact
At Marvell Technology we develop and produce semiconductors and related technology with a focus on data infrastructure solutions. As the Senior Director of Customer Quality Engineering you will lead a dedicated team responsible for ensuring the highest quality and reliability of our products directly impacting customer satisfaction and trust. Your role is pivotal in maintaining Marvells reputation for excellence in the semiconductor industry.What You Can Expect
- Customer Engagement: Serve as the primary liaison for qualityrelated discussions with customers understanding and addressing their specific needs and expectations.
- CrossFunctional Collaboration: Work closely with Sales Marketing Engineering and Manufacturing teams to integrate customer requirements into our Quality Management processes.
- Issue Resolution: Lead efforts to address customer concerns RMAs and complaints implementing corrective and preventive actions to resolve issues and prevent recurrence.
- Quality Systems: Implement and manage systems to gather customer feedback track customer satisfaction scores and analyze quality and reliability data to identify trends and areas for improvement.
- Reporting: Prepare and present reports to senior management highlighting key performance indicators (KPIs) and progress on quality initiatives.
- Team Leadership: Lead a team of quality professionals in developing and executing quality improvement initiatives based on customer feedback.
- Culture Promotion: Foster a culture of quality first and reliability within the organization promoting best practices and continuous learning.
What Were Looking For
- Educational Background: Masters Degree in Engineering Materials Science or a related field required. Advanced certifications such as Six Sigma Black Belt or Certified Quality Engineer (CQE) preferred.
- Experience: Minimum of 15 years in the semiconductor industry with at least 5 years leading Customer Quality Engineering. with advanced nodes 5nm 3nm and beyond) is essential. Experience with board/systems beyond component quality is nice to have.
- Technical Expertise: Strong understanding of quality management principles methodologies and tools such as SPC FMEA and APQP. Experience with advanced packaging 2.5D 3D etc. is highly desirable.
- Customer Focus: Proven track record of supporting hyperscalers and managing customer escalations effectively.
- Leadership Skills: Exceptional ability to lead and motivate teams manage projects and drive organizational change. High motivation and strong organizational skills; goal and people orientation; ability to operate independently and make decisions with minimal supervision.
- Communication: Excellent verbal and written communication skills with the ability to effectively convey complex technical information to diverse audiences.
Expected Base Pay Range (USD)
$ per annumThe successful candidates starting base pay will be determined based on jobrelated skills experience qualifications work location and market conditions. The expected base pay range for this role may be modified based on market conditions.
Additional Compensation and Benefit Elements
At Marvell we offer a total compensation package with a base bonus and and financial wellbeing are part of the package. That means flexible time off 401k plus a yearend shutdown floating holidays paid time off to volunteer. Have a question about our benefits packages health or financial Ask your recruiter during the interview process.All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.
Any applicant who requires a reasonable accommodation during the selection process should contact Marvell HR Helpdesk at .
#LIJS22Required Experience:
Exec
Employment Type
Full-Time
