System Technician
System Technician
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Job Description
Closes: May 4 2025
Starting Range: $27.6725 to $40.5667
Full Range: $27.6725 to $49.6862
Job Description
Responsible for delivery setup troubleshooting repair maintenance and support of desktop and endpoint systems. Works directly with customer and project management office to deliver inportfolio desktop and endpoint technology and software. Direct responsibility for providing technical support to end users. Assists Engineers as needed in developing technical solutions. Recommends technology and solutions to systemic environmental issues. Evaluates tests and prepares documentation for devices in the desktop and endpoint portfolio. Executes assignments under minimal direction. Performs routine maintenance as assigned. Expected to meet deadlines and budgets. Responds dynamically to user and business needs for technical resources both from a delivery and operational perspective.
- Deployment of inportfolio technology per established procedures and processes
- Provide excellent direct customer service with users in deploying and configuring technology
- Execute assignments in compliance with department KPI targets
- Provide personal support of deployed technologies through various channels; telephone instant message email direct
- Troubleshoot and determine root cause for defects and breakdowns and provide solution
- Conduct operating system imaging and configuration facilitates Active Directory computer and user account administration and adhere to security guidelines and procedures
- Independently performs Operating System O365 and other application patching work
- Oversees inventory and levels for technology equipment and peripherals processes orders for technology equipment and peripherals as reorder points are met
- Research and resolve intermediate problems sometimes escalated from peers
- Make recommendations for enhancing existing technical documentation
- Technology troubleshooting skills and in depth understanding of the Operating System and troubleshooting methodologies
- Excellent oral and written communication skills proven analytical problemsolving skills and ability to communicate effectively with a variety of audiences
- Experience with WWAN technologies mobile device usage support and troubleshooting
- Adherence to process and written procedures
- Requires a valid drivers license
- Has the ability to travel to remote locations throughout Avistas service territory with possible overnight stays
- Preferred Certifications:
- Microsoft Certified Solutions Associate (MCSA) Windows 10/11
- Microsoft Technology Associate (MTA) IT Infrastructure Track
- CompTIA A Certification
- ITIL 4 Foundation
- High School diploma or GED. Vocational or AA degree in Information Systems Computer Science MIS Mathematics Engineering or related field preferred.
- 1 years Windows OS Experience Windows Desktop/Laptop support experience Printer support experience
- High School diploma or GED. Vocational or AA degree in Information Systems Computer Science MIS Mathematics Engineering or related field preferred.
- 2 years of related experience in two or more disciplines (hardware installation/configuration software installation/configuration hardware/software troubleshooting software packaging networking Active Directory management mobile device support current Windows OS Support)
- 1 Industry recognized certifications or ability to achieve within 6 months
- Maintain knowledge of technology hardware operating systems networking and infrastructure applications specific to assigned areas of responsibility
- Assignments require extensive knowledge and application of concepts principles or practices in specific discipline or several disciplines
- Technology management skills with success in a balanced value driven customer relationship and productivity model
- Excellent communication skills with a successful track record in a high demand crossfunctional multidiscipline team environment
Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager.
To Apply
We encourage you to apply as many of our positions have step progressions to account for an incoming employees various levels of knowledge skills and experience.
Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click Submit.
Benefits
At Avista we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical mental and financial health and wellbeing of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse engaged and skilled workforce. Our benefits package includes medical dental vision life and disability coverage retirement benefits incentive plans wellness resources timeoff programs and much more. In addition to our total rewards program the Pacific Northwest offers abundant outdoor recreation four distinct seasons and all the amenities and activities an individual or family might be interested in. To learn more please visit our benefits website at screening requirements
Employment is contingent upon the successful completion of a drug test background check and motor vehicle records review.
Avistas Commitment to Equal Opportunity
Avista is a safe inclusive workplace for people of all backgrounds and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race color religion national origin sex gender identity sexual orientation marital status age sensory mental or physical disability (unless based upon a bona fide occupational qualification) Veteran status or any other classification protected by nondiscrimination laws.
Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application interview process and to perform the essential functions of the job whenever possible where undue hardship would not be created for Avista. Please contact us at if you would like assistance.
Required Experience:
IC
Employment Type
Full-Time
