External Automotive Claims Engineer West Midlands

About us:

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

We currently have an exciting new opportunity to join our Motor Fulfilment team as a External Automotive Claims. This is a field based opportunity managing a designated patch around West Midlands area.

Please Note: To be considered for this role you should be based in the West Midlands or be in commutable distance to Birmingham and the surrounding areas.

What youll be doing:

You will provide an inspection service and technical support to the claims functions inspecting all claimants vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance meeting business and customer expectations with focus on time effort and quality and cost management.

• Ensuring that the customer experience is at the heart of everything you do treating customers fairly at all times.

• Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy

• Support the delivery and management of the AD spend

• Identify own and manage the risks involved in running our business appropriate to your role interacting with the appropriate internal and external contacts.

• Ensure opportunities and threats are managed proactively and in line with the Group Risk Framework minimum standards.

• Collaborate with your colleagues and the wider business to drive the correct outcome for DLG and our customers.

• Develop self to maximise your full potential in the role

What were looking for:

• Applicants must have previously worked in the Automotive industry undertaking similar duties either as a Motor Insurance Engineer or Vehicle Damage Assessor and having a minimum of NVQ3 in Automotive Repair or similar

• ATA VDA qualifications are desirable

• Applicants should also have a good understanding of Thatcham Escribe and Audatex software along with good knowledge of vehicle repair techniques and motor insurance claims processes

What well give you:
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role. Core benefits include:

• Company car allowance

• Generous 9 employer pension. Regardless of whether you contribute into your pension or not DLG pay 9 into your pension (but you can take this as cash if you want!

• 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.

• Generous holiday allowance

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Ways of Working: Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater worklife balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

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