Guest Services Operator
Guest Services Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Al Serra Auto Plaza is the hub of the fastgrowing Serra Automotive Group. Currently Serra Automotive Group consists of 61 dealerships 86 automotive franchises selling and servicing 27 brands(Cadillac Chevrolet BuickGMC Chrysler DodgeJeepRam Ford Jaguar Land Rover Subaru Kia VW Honda BMW Toyota Porsche MercedesBenz Lexus Volvo Nissan. Audi Acura and Mazda) throughout 7 states (Colorado Illinois Indiana Michigan New Jersey Ohio and Tennessee) remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.
Combining the strength of our heritage with a culture that promotes value for the individual creative thinking and the freedom to grow as professionals we work to create remarkable experiences for our customers. We are driven by our passion to simply be the best at what we do.
Bring your talent to the Al Serra Auto Plaza! Our opportunities for personal and professional growth and development are outstanding.
As a Guest Services Operator you will handle all inbound calls directed to the main dealership phone numbers and transfer to various individuals and departments across the Auto Plaza. (The shift hours for this position are9AM6PM Monday through Friday and every other Saturday 7:00AM3:00PM.
Job Responsibilities
- Ensure that all incoming dealership calls are answered promptly professionally and according to script.
- Assess customers inquiries and transfer to appropriate dealership personnel.
Qualifications
- 1 years of call center experience preferred
- Must be able and willing to work fulltime including rotating shifts and alternating Saturdays
- Microsoft Office and/or Google Drive skills preferred
- Personal Values integrity drive team player
- Personal Characteristics results oriented competitive optimistic
- Effective communication over the phone and via email
- Ability to learn and follow Guest Services scripts/process
- Ability to learn and utilize Guest Services tools/software
- Strong organizational and time management skills
Benefits
- Health: Comprehensive Medical Plan Dental Plan & Vision Plan
- 401K and Roth IRA with both matching and retirement contributions by Al Serra Auto Plaza
- Vacation time generally ranging from one week up to three weeks per year based on time of employment
- Life Insurance
- Disability both Short Term and Long Term
- Employee discounts on New and Used vehicles
Employment Type
Full-Time
