Sales Manager-CE Conrad Bengaluru
Sales Manager-CE Conrad Bengaluru
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Job Description
EOE/AA/Disabled/Veterans
What are we looking for
A Sales ManagerC&E serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Hospitality: Volunteer to provide unparalleled hospitality.
Integrity: Do what you should do all the time.
Leadership: Strive to be a leader in both your industry and your community.
Teamwork: Actively promote teamwork spirit in all work.
Ownership: take responsibility for your actions and make decisions.
Now: Operate with urgency and discipline.
Junior college degree.
3 years or above hotel sales and related experience.
Good English reading and writing skills to meet business needs.
Good organization communication and presentation skills.
Can work under strong pressure.
Understand local customers and have strong market analysis ability.
Have certain customer resources.
Able to lead by example.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team tocreate remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Sales ManagerC&E is responsible for the successful handling of groups maximizing business opportunities ensuring effective communication with clients and efficient coordination with departments concerned under the general guidance and supervision of the Director of Events
What will I be doing
As the Sales ManagerC&E you will be responsible for performing the following tasks to the highest standards:
Be familiar with hotel product knowledge and related activities.
Responsible for the promotion and sales of all products of the hotel including but not limited to rooms catering banquets etc.
Complete sales targets and related tasks set by the hotel.
Develop sales plans and obtain approval from the Director of C&E or Commercial Director maintaining and developing customers in the region or industry according to the plan.
Understand customer needs through telephone sales facetoface visits and other forms achieving sales.
Provide advice and support to the Sales team when business needs are received turning customer needs into confirmed business.
Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.
Negotiate final details with clients and give professional advice on event planning and layout.
Seize every opportunity to maximize sales and customer satisfaction.
Ensure effective communication with customers and hotel departments.
Distribute team information to all hotel departments in a timely manner for example handing out banquet notices team summaries and preparing for event coordination meetings.
Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance promptly.
Provide event organizers and their customers with satisfactory service during the event / team stay.
Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
Promptly calibrate general bills and invoices preparing and invoicing the receivables to the organizer to ensure all payment arrive on time.
Followup on meetings and events with relevant Sales Managers such as sending thank you notes and meeting tracking questionnaires.
Get feedback from customers and followup with necessary actions.
Update the event data file in the hotels banquet and conference system in a timely manner to ensure the information is accurate.
Establish and maintain key customer profile and assist the Director of C&E to maintain and manage customer profile management systems.
Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers conference organizers suppliers).
Actively participate in achieving departmental goals and market budgets.
Provide feedback on market trends maintain communication with the other Sales ManagerC&E and Director of C&E maintaining a good relationship with customers to constantly update overall business objectives.
Assist the Director of C&E in forecasting room to room nights and banquet revenue.
Attend regular communication meetings with operational departments on banquet details.
Always ensure a warm and considerate service in the hospitality business.
Assist the Director of C&E to allocate daily work according to the Banquet Sales team structure.
Guide the C&E Sales team in ensuring that high quality services and products are provided to customers.
Lead the C&E Sales team to achieve departmental goals.
Chair and attend meetings as needed.
Assist the Director of C&E in recruiting selecting and training staff to maintain team vitality and stability.
The department reserves the right to change or supplement the job description if necessary.
Perform any other reasonable duties assigned.
Required Experience:
Manager
Employment Type
Full-Time
