IT Infrastructure Analyst
IT Infrastructure Analyst
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Job Description
Where Greatness Grows
The greatest achievements in history are borne from the greatness within people where human potential meets vision and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.
As a leader in Canadian construction for over 100 years the impact of our team is etched deeply within the core of our legacy. Beyond Bird this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on to the energy and resources that keep us moving we are powering our communities and shaping Canadas skylines coasttocoast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever and we are looking for those who seek to redefine their story.
We are a dynamic team of over 5000 with a range of professions backgrounds and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird you hold the pen and you write your story. As you unlock your potential you are surrounded by a team that supports you every step of the way.
Be a part of our team where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and longlasting relationships based on respect collaboration and a solutionfocused mindset. Bird is a place where you will unlock your potential and achieve your goals.
Reporting to the Manager IT Infrastructure the IT Infrastructure Analyst is highly skilled and has extensive experience in managing and supporting IT Infrastructure including server and storage systems virtualization technologies network infrastructure and security systems. They are responsible for managing the daytoday operations of our IT infrastructure ensuring its reliability security and availability.This position is based in our Edmonton AB office and offers an opportunity to learn and grow your career within the Information Technology field.
What You Will Be Working On
Server Management
Working with the IT team to design install configure tune and optimize use of the Server infrastructure and related components.
Monitoring systems and responding to operational incidents.
Planning testing and executing upgrades as necessary.
Performing system backups and recovery.
Conducting server builds and compliance testing.
Formulating documenting and updating standard procedures for system administration.
Administration and design of backup systems.
Network Management
Working with the IT team to design install configure tune and optimize use of the Network infrastructure and related components.
Monitoring systems and responding to incidents.
Planning testing and executing upgrades as necessary.
Site configuration monitoring and deployment.
Capacity Planning
Installing operating system software patches and upgrades.
Participating in the development of KPIs for Infrastructure availability.
Ensuring server network infrastructure maintained and designed to provide high performance of business applications.
Availability Management
Ensuring integrity and confidentiality of sensitive data.
Planning documenting and testing appropriate infrastructurerelated disaster recovery and/or business continuity systems.
Maintaining and supporting the messaging infrastructure to achieve high availability and performance.
Identifying areas for enterprisewide system improvements and upgrades including trending analysis and capacity planning.
Team building and coaching for operational teams.
Technical Proficiency
Ability to use and understand the functionality of various IT programs and systems including but not limited to:
Windows Server& 2022
Active Directory Entra ID
Dell Hardware Including VxRail
SANNAS; HPE Server Hardware Experience including Proliant
Security Technologies such as firewall network access control and detection systems; Familiarity with CrowdStrike Falcon and Fortinet is an Asset
Citrix XenApp Microsoft RDS
ESX vSphere
Microsoft 365
Exchange Online
Veeam Commvault Backup & Restore
What We Are Looking For
Undergraduate degree or diploma in Computer Science
Relevant certifications (CCNA MCSE VCP CISSP etc) preferred
5 years experience working in Information Technology roles and industry
Experience working in a diverse multibranch environment with extensive knowledge of Microsoft Technologies
Proven commitment to customer service and ITIL bestpractice processes
Assertive selfmotivated and goal oriented
Significant experience with Hybrid Active Directory Microsoft Entra Microsoft 365 and Microsoft Azure
Significant experience with complex High Availability enterprise services with a focus on Remote Access
Familiarity with scripting languages such as PowerShell Python or Bash
Understanding of containerization technologies such as Docker and Kubernetes
OnCall support commitments
Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Effective and efficient problem solving and decisionmaking skills; thoughtful proactive and creative
Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging fastpaced environment
Ability to forge grow and maintain positive relationships with multiple groups
Strong written and oral communication skills
Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities capable of handling pressure and challenges in a dynamic business environment
Ability to work within tight deadlines and prioritization of work to achieve them
Strong analytical critical thinking problemsolving skills and a high degree of accuracy and attention to detail
We Put Safety First
A healthy and safe work environment is nonnegotiable. We build a culture of operational and psychological safety through engagement learning and leadership.
We Lead With Honesty
We speak and act with integrity clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
We Are Stronger Together
Success is a team effort. Our inclusive workplace enables our combined expertise humility and creativity to unlock our greater potential.
We Are Driven To Do Great Work
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.
We Create Opportunity
Rooted in a solid foundation we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.
Bird is committed to diversity equity and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable perform better and achieve greater success. As such we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.
Required Experience:
IC
Employment Type
Full-Time
