Front Office Manager- Central and Northern Virginia
Front Office Manager- Central and Northern Virginia
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USD 55000 - 65000
1 Vacancy
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Who we are:
Top Notch Talent World Class Hospitality
We take a proactive handson approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
We are a company with a culture that understands relationships and Team First! We value professionalism integrity and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience and we are looking for the highest quality talent to achieve our mission!
Youll love working for us because:
The People. You will be surrounded by some of the most talented and supportive leaders and teampeople you can be proud to work with! Core Values: Team First Own It Relationship Oriented Professionalism Integrity/Honesty
What you can expect from us:
Access to your money before payday!
Medical/Dental/Vision 401K Company paid short and longterm disability insurance Company paid life insurance Travel discounts Merit increases Years of Service Awards Employee Assistance Program Advancement Opportunities Paid holidays Tuition reimbursement Referral Bonuswork with your friends! Multiple incentive bonuses! And much more!
How you will make an impact/Key responsibilities:
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Office Manager is responsible for. Working to resolve guest challenges ensuring guest satisfaction. Manages front office operations to ensure profitability cost control and guest satisfaction. Oversees room reservations front office systems supplies inventory forecasting and department budget to maximize revenue. Training scheduling and evaluations of all Front Office staff. Conducts regularly scheduled meetings of front office personnel. Upholds the hotels commitment to hospitality.
This industry functions seven 7 days a week twentyfour 24 hours a day. Regular attendance in accordance with company standards is essential for success in this position.
What you need to succeed/Core competencies:
QUALIFICATIONS EDUCATION & EXPERIENCE:
- High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
- Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
- Minimum of 12 years of experience in customer service management position hotel management experience preferred.
- Able to solve problems and make sound business decisions.
- Yield management experience.
- Effective business writing skills.
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Exert physical effort in lifting/transporting at least 25 pounds.
- Push/pull carts and other equipment up to 100 pounds.
- Endure various physical movements throughout the work areas.
- Satisfactorily communicate with guests management and coworkers to their understanding.
- Must be able to stand and exert wellpaced mobility for up to 8hours in length.
- Must be willing and have the ability to work a varied schedule that includes nights weekends and holidays.
- Knowledge of the local area
- Ability to suggestively sell.
Responsibilities:
- Be in proper uniform with nametag.
- Maintain positive guest relations at all times. Work to resolve guest complaints ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services hours of operation room rates special packages and promotions daily house count and expected arrivals/departures and scheduled daily group activities.
- Be familiar with all local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Review the daily business levels anticipate critical situations and plan effective solutions to best expedite these situations.
- Coordinate breaks for staff.
- Monitor the hotel front entrance and resolve any congested situations.
- Monitor the checkin/checkout process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- Monitor communication logs and ensure that guest requests are followed up within minutes.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
- Ensure security of guest room access.
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
- Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
- Anticipate soldout situations and know how many rooms are overbooked. Handle overbooked or walked guests.
- Ensure that all VIPs are preregistered according to standards. Monitor VIP arrivals; greet and escort them to their room.
- Print special requests report and block according to specifications.
- Balance room types daily.
- Print credit check report and review status of each account. Follow up on accounts beyond approved credit limits.
- Review resumes for arriving groups; organize and coordinate master accounts and checkin/ preregistration procedures.
- Coordinate delivery time of amenities with Room Service ensuring timely delivery.
- Department orientation with new hires. Conduct ongoing training with existing staff.
- Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees.
- Foster and promote a cooperative working climate maximizing productivity and employee morale.
- Review status of assignments and any followup action with oncoming Supervisor.
- Assist in strategizing control of room inventory to maximize revenues.
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards policies and procedures
This job description is not intended to provide a complete and comprehensive list of all job duties requirements and responsibilities. Instead it is provided as a general overview of the expectations for the position.
Work environment: Work environment front office and all areas of the hotel. Job involves working under variable temperature conditions and noise levels in indoor and outdoor settings.
Required Experience:
IC
Employment Type
Full-Time
