Service Desk Technician
Service Desk Technician
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Job Description
Are you ready to make an impact
Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB Tampa Florida. This is full time on site with our customer.
Your best work is ahead!
What will you do in this role
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems software and hardware.
Respond to queries either in person or over the phone.
Respond to email IM messages (IM) and voicemail messages for customers seeking help. Install modify and repair computer hardware and software
Deliver excellent customer service and quick resolution of technical issues for customer via chat email and deskside support.
Provide Tier 1 onsite installation implementation maintenance troubleshooting and repair of desktops printers and associated peripherals.
Troubleshoot and resolve issues involving Microsoft Windows desktop applications collaboration tools shared drives email and other technologies.
Support Microsoft Office 365 and Active Directory products.
Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
Isolate and resolve issues with individual workstations.
Act as a resource to answer user questions about hardware and software issues.
Interact with multiple teams to include system administrators network technicians infrastructure technicians and application engineers to identify and correct core problem.
To Qualify for this role you Need:
US Citizenship
Highschool Diploma/GED with 2 years of experience Associate with 1 year experience or BS/BA with less than 2 years of experience; preferred degrees include Computer Science Information Sciences or related IT discipline.
Current A CND or Network or CompTIA Security (DoD 8570 Compliance)
Currently hold Top Secret clearance with SCI eligibility
Original Posting:
April 23 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $46800.00 $84600.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
