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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

You would:

Plan for implement and manage the Claims Strategic Plan within designated area

• Plan for implement and take accountability for the operational plan for the designated area.

• Implement the designated claims registration and assessment capability.

• Implement the designated claims fulfilment and payment capability.

• Manage claims spend in line with growth cost per claims targets. (Average cost of claim.

• Manage Maverick and BEE procurement targets.

• Provide the relevant MIS for the claims division daily weekly monthly and quarterly as required.

• Ensure that statistics for the designated area are reviewed and corrective action taken if required.

• Act as technical advisor by educating brokers clients and staff about liability claims processes and procedures.

• Identify control manage and minimise operational risks and claims leakage

Bestpractice Service Delivery

• Actively implement and monitor service practices to determine the status of customer service and relations

• Proactively identify and implement changes required in customer service and relations

• Develop customer solutions (process product systems) to address changing service requirements implement customer centric strategies and ensure customer satisfaction

• Manage effective SLAs with internal and external stakeholders.

• Provide professional services: where expectations are managed

Continuous improvement to ensure optimization and best practice

• Streamline and integrate existing business processes and systems

• Keep up to date with Best Operating Practice

• Identify prioritise develop business cases for present and execute Best Operating Practices

• Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value

• Optimise departmental performance through targeted business intelligence to ensure that it becomes the primary way of driving performance and

• Evaluate and implement new systems and best operating practices

Bestpractice people practices

• Demonstrate direct leadership be on the office floor frequently enough for personal contact to be real and significant and to provide a role model to Levels 2 and 1

• Empower Level 2 emerging leaders and specialists to achieve technical excellence and innovation

• Define and benchmark competitive performance measures

• Create an aligned balanced scorecard of operational measures in order to optimally mange performance

• Ensure the department section or specialist function is adequately resourced and has recruitment retention and HR development plans in place

• Ensure that all the team members consistently discharge their duties.

• Implement and manage a People Capability plan that ensures that the department has the human resources and skills required to deliver on the strategy for the short medium and longterm.

• Identify attract appoint grow engage reward and retain top talent to drive operational .

• Manage poor performance constructively and decisively

• Demonstrate leadership behaviour of personal involvement commitment and dedication to the business area in support of the organisations culture.

• Communicate a meaningful operational context to apply people best practice fostering an environment of continuous learning and improvement.

• Identify define communicate and obtain buyin for performance expectations through the implementation of the chosen Mutual & Federal performance management system.

• Ensure mechanisms are implemented to support major changes to the function by acting as a change agent.

• Create a collaborative environment which allows for employees within a functional area to work together thereby leveraging constructive team dynamics and innovation

• Ensure the work environment enables employees to live the organisation culture and values.

• Actively participate in own professional development and career path

Financial and corporate governance to ensure cost efficiency

• Contribute to the development and implementation of fit for purpose budgets.

• Budget by weighing up costs and risks pertaining to workforce technology materials and equipment used

• Effective budgetary compilation and control

• Manage vendor relationships and budgets associated with projects

• Keep within budget constraints for an annual period monitor planned vs actual and report on cost efficiency

• Take accountability for the management of businessrelated risks within own area.

• Operate within agreed mandates as documented in the business rules.

Experience knowledge & skills required

• Matric

• Appropriate Insurance qualification

• Law degree preferred

• Management qualification an advantage

• 5 years relevant non motor liability claims experience; and

• 3 years management experience

Skills

Competencies

Education

Closing Date

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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