Caribe VIP Ambassador - Caribe Royale Orlando Hotel
Caribe VIP Ambassador - Caribe Royale Orlando Hotel
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position
The VIP Ambassador will be responsible for providing courteous and expedient service to hotel VIP guests. He/she serves as the guest personal contact prior to arrival throughout guest stay and post departure. The coordinator works with many departments throughout the hotel to ensure requests are met in a timely manner. He/she will promote a luxury environment and develop ideas to enhance VIP guests experience.
Position Requirements
- Professional demeanor appropriate for a AAA 4Diamond Resort.
- Minimum 12 years of resort hotel (or equivalent) experience required.
- Possess outstanding guest services skills professional presentation and sophisticated communication skills.
- Handle a multitude of tasks in an everchanging environment.
- Effective at listening understanding and clarifying the concerns raised by guests and fellow associates.
- Proficient in Opera Nuvola Runtriz (or similar programs).
Responsibilities
- Approach all encounters with guests and associates in a professional and personalized manner.
- Have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations.
- Coordinate with Front Office team the arrival departure and special needs of VIP and Elite guests.
- Build rapport with VIPs and distinguished visitors; escort guests to rooms make welfare calls encourage feedback throughout their stay.
- Maintain the confidentiality of all guest and member information and pertinent resort data as well as the security of highprofile guests or members in accordance with resort standards.
- Meet deadlines and coordinate among departments the delivery of guests amenities to their room.
- Handle special arrangements during guest stay and coordinate future visits.
- Maintain database of guest preferences habits and special dates; pay attention to detail when planning their special day or event.
- Identify opportunities for upgrades for VIP guests.
- Work directly with the Rooms Controller to block upcoming VIP arrivals.
- Knowledge of reservation packages and how to execute them properly upon arrival and departure of guests.
- Serve as concierge for all VIP guests.
- Maintain consistent and effective flow of communication between shifts regarding VIPs arriving departing and inhouse.
- Actively participate in daily briefings and meetings.
- Perform any other reasonable duties as required by management.
Education
- High school diploma: 2year college degree preferred.
Skills and Abilities
- Ability to communicate in the English language. Second language is a plus.
- Strong problem solving and analytical abilities.
- Ability to meet deadlines and work under pressure.
- Experience using computers and software programs such as Microsoft Office (Word Excel and Outlook).
- Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Strong experience with cash handling including but not limited to guidelines set forth regarding PCI Compliance.
Physical Requirements
- Intermittently twist to reach equipment or supplies surrounding desk.
- Use telephone and computer keyboard daily.
- Must be physically fit to lift pull and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.
I acknowledge that I have reviewed the VIP Ambassador Job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time to meet our guests needs. I understand that I must also adhere to the property service standards as well as grooming and uniform standards specific to this position always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.
Employment Type
Full-Time
