Compliance Officer I Out of State Unit
Compliance Officer I Out of State Unit
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Job Description
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Position Summary
The Compliance Officers primary responsibility is accurate processing of Out of State (OOS) Compliance Notifications for Massachusetts drivers who incur infractions out of state. Correspondence from other jurisdictions may be received by mail or in electronic form. The core task is accurate application of those notices and/or electronic messages to MA driving records through research and collaboration as needed with counterparts both in Massachusetts and in notifying states. The Compliance Officer will determine eligibility of reinstatement for reciprocity suspensions and ensuring compliance with interstate compacts while providing customer service in a professional efficient and courteous manner both telephonically and electronically.
Duties and Responsibilities
- Ensures timely processing of all incoming Out of State Compliance Notifications.
- Process work items assigned through relevant designated ATLAS work queues; including OOS Suspensions & AAMVA work queues.
- Interpret OOS notification information for input into ATLAS MA driver record.
- Provide customer service in a professional efficient and courteous manner both telephonically and electronically.
- Determines eligibility for reinstatement for reciprocity suspensions and ensuring compliance with interstate compacts.
- Works collaboratively with RMV units such as the Contact Center Service Centers and Driver Control.
- Collaborates with other states to correct errors and ensure records are accurate and consistent.
- Perform a variety of credit card transactions and ATLAS cashiering duties.
- Determines need for a hearing.
- Escalate work items as necessary.
- Follows RMV security procedures according to Registry policy and Code of Conduct.
- Processes data in ATLAS KODAK ALARIS FIVE9 and other applications through a PC or scanning environment.
- Utilizes ATLAS as a case management tool and customer fulfillment application.
- Reviews driving records to assure compliance with laws regarding suspensions/revocations.
- Works with supervisor to document and report system issues and error in suspension logic.
- Responsible for retaining either by memory or use of laws regulations agency information manuals and computer software all information pertaining to agency rules and regulations policies procedures and agency functions.
- Possesses ability to explain laws rules regulations policies procedures and agency functions accurately and intelligently.
- Maintains awareness of compliance changes related to MGL FMCSA AAMVA Interstate Compacts and other authorities.
- Performs miscellaneous jobrelated duties and special projects.
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4000 employees ofMassachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found at divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four 4 divisions.
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System Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team at
For general questions regarding MassDOT call the Human Resources Service Center at. For a disabilityrelated reasonable accommodation or alternative application method call the ADA Coordinator Lucy Bayard at.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
Want the specificsExplore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC) may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
