IT Technician II
IT Technician II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NorthStar Memorial Group is seeking an IT Technician II at our Home Office in Houston TX near the Galleria. Here we believe in empowerment. Our opendoor policy means your voice is heard and your ideas matter. We foster an environment where youre encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do from the dedication of every team member were driven by a shared commitment to excellence for the customers we serve.
Responsibilities
- Act as a Tier 2 escalation point for complex technical issues that cannot be resolved by Level 1 support.
- Troubleshoot and resolve advanced software hardware and network issues ensuring minimal downtime and business disruption.
- Administer user accounts permissions and group policies in Active Directory Office 365 and other enterprise applications.
- Manage and maintain IT asset inventory including hardware lifecycle management and software license compliance.
- Assist with system and application security initiatives such as patch management antivirus updates and vulnerability mitigation.
- Deploy and configure new workstations laptops mobile devices and other IT hardware with standardized images and settings.
- Support and maintain enterprise collaboration tools including Microsoft Teams SharePoint and VPN access.
- Assist with network troubleshooting including connectivity issues DNS/DHCP configuration and firewall rules.
- Develop and document IT knowledge base articles to enhance selfservice and reduce support requests.
- Perform root cause analysis on recurring IT issues and recommend longterm solutions.
- Collaborate with vendors for hardware/software procurement support and service agreements.
- Assist in IT project implementation including system upgrades migrations and deployments.
- Conduct user training on IT best practices security awareness and productivity tools.
Qualifications
- 6 years of experience in computer administration and troubleshooting in a corporate environment.
- Ability to deploy configure and support operating systems on desktop and mobile
- Experience with Office365 administration.
- Experience with end user phone system support.
- Experience with Active Directory Azure Entra Intune Administration.
- Experience supporting multiple locations.
- Knowledge of basic network connectivity with the desktop and local area networks.
We are an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity national origin disability or veteran status.
Required Experience:
IC
Employment Type
Full Time
