Partner Delivery Manager
Partner Delivery Manager
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Job Description
Job Description: Partner Delivery Success Manager (PDSM)
Why SailPoint
Love what you do. And love where you do it! Smart people fun culture innovative work beautiful offices that is what people say about SailPoint. We are known as the company where everyone wants to work and we have the awards to prove it. If you are passionate about outsmarting cybercriminals and seek working at a company where you can truly have an impact with other good people we want you to join our team. SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities pharmaceutical organizations and more.
What You will Do:
As a Partner Delivery Success Manager you will play a leading role in establishing and maintaining successful partnerships by serving as the primary point of contact for our Tier 1 service delivery partners. To be considered for this position a diverse mix of skills and expertise are required including enterprise account management hands on SaaS consulting software implementation and project management experience.
Responsibilities and Qualifications:
Industry Knowledge: At least 5 years of experience with consulting delivery in the IDM space.
Partner Relationship Builder: Executive level customer facing maturity to build strong relationships influence and drive performance.
Technical Project Educator: Significantly raise partner delivery capability through tracking and education. Train partners how to run successful implementation projects to continually improve the quality of technical delivery.
Business Development: Earn partners trust and drive cooperative solutioning while searching for new opportunities.
SolutionDriven Project Manager: Leverage your experience with IDM project implementations to proactively assist delivery partners with project road maps and maximize product value delivered within predictable time limits.
Solutions Consultant: Organically inject technically wellinformed strategic recommendations into partner dialogs influencing desired customer results increasing ARR.
Escalation Master: Have experience effectively resolving customer issues by prioritizing and resolving with professionalism.
To excel in this role you possess the following referenceable qualifications:
Proven handson expertise in SailPoint products and services. IDN is ideal IIQ is desirable however general IDM is also valuable.
A history of successful project delivery and technical consultation work.
Technical curiosity to quickly understand and proactively address needs.
A successful customerfacing record of accomplishment working directly with enablement partners building strong relationships that solidify customers for life.
Exceptional interpersonal communication skills with the ability to fluidly articulate complex technical solutions to nontechnical audiences.
Proficient problemsolving abilities to address partner needs directly stepping in to course correct project direction drawing on wisdom gained through previous project delivery experience.
You must qualify as a trusted representative of SailPoint with a mature customercentric attitude and unwavering commitment to company values. This is not a nice to have but instead a required trait necessary for building the trust required to solidify longterm client relationships.
Education:
Advanced degree with supporting experience.
SailPoint or related IDM certification is a plus.
Travel:
SailPoint is a remote first company however some travel may be in your assigned region to meet with delivery partners and/or customers. Estimation is 1015.
Onboard Ramp:
30 Days
Complete SailPoint bootcamp learning about the organizations mission values and culture.
Complete required security and compliance training.
Understand the structure of the professional services department and key stakeholders.
Schedule meetings with key regional team members stakeholders and Delivery Admiral delivery partners.
Establish internal and external relationships with the goal of understanding perspectives and tracking delivery quality.
Dive into current quality management processes tracking systems and documentation to provide recommendations for improvements.
Conduct an initial assessment of professional services delivery partners to understand their current performance challenges and opportunities measured against the program metrics.
Proactively collaborate with stakeholders and internal teams to fortify existing quality activities verifying performance and identify potential gaps in key delivery performance.
60 Days
Based on the assessment formulate strategies to enhance the qualityofservice delivery.
Leverage experience to outline quality gaps for each partner with a path for resolution while aligning partner activities with a system of quality standards.
Collaborate with relevant teams to implement training programs and schedules to address both known and unknown issues.
Engage with crossfunctional teams to foster collaboration and alignment on quality objectives establishing regular communication channels to address concerns and gather feedback.
Roll out new or updated refinements to the quality assurance framework while ensuring alignment with industry best practices and organizational goals.
Organize feedback mechanisms to capture insights from internal teams and delivery partners and develop a system for continuous improvement based on feedback.
90 Days
Implement or modify monitoring systems for ongoing assessment of service delivery quality. Regularly evaluate the effectiveness of implemented strategies and update to align with natural business changes.
Proactively address any challenges or issues that arise in the quality management process. Collaborate with stakeholders to find solutions and make necessary adjustments.
Identify opportunities to optimize and streamline quality management processes ensuring that processes are scalable and adaptable to evolving business needs.
Document best practices and success stories related to quality management.
Create a repository of resources for ongoing reference and training of future team members.
Establish a routine for regular reviews and updates to the quality management approach.
Develop a plan for continuous improvement beyond the initial 90 days.
SailPoint is an equal opportunity employer and we welcome everyone to our team who is committed to living our four core values. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package this role may be eligible for the SailPoint Corporate Bonus Plan or a rolespecific commission along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge skills experience market conditions and locations as well as reflect SailPoints differing products industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary for USbased employees will be in this range from (minmidmax USD):
$80300 $114700 $149100Base salaries for employees based in other locations are competitive for the employees home location.
Benefits Overview
1. Health and wellness coverage: Medical dental and vision insurance
2. Disability coverage: Shortterm and longterm disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees spouses and children
5. Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance Critical Illness Accident Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.
Required Experience:
Manager
Employment Type
Full-Time
