Customer Service Agent - Truck Assistance French Italian German Speakers

You Are Perfect for This Role If You Have:

High written and spoken proficiency in one of the following language combinations: French / Italian / English
Spanish / Italian / English
German / Spanish / English
French/ Spanish / English

Key Skills & Competencies:
Internal & external customer orientation
Teamwork & strong interpersonal skills
Adaptability & organizational skills
Excellent written and spoken communication
Outstanding telephone customer service skills
PC skills (Word Excel Internet) & strong typing abilities

Education & Experience:
Bachelors Degree / FPII
Previous experience in telephone customer service or customerfacing roles is a plus!

If you enjoy teamwork and international environments this is your chance! Apply now!

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives by offering products and services which satisfy their needs in the areas of insurance personal protection saving and asset management. AXA is the leading insurance brand worldwide with over 100 million clients. We are transforming from payer to partner for our client with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First Courage Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services travel insurance and credit protection.

AXA Partners role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise we design and deliver worldwide solutions for partners and communities. We protect what matters when it matters.

By joining AXA Partners you will work in a responsible company which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyones skills whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally at AXA we work to make a real difference to people when amazing things happen and when we create opportunities for a better life the feeling of pride is extraordinary.

Join the Truck Assistance International Customer Service team at AXA Partners Barcelona

Do you speak French Italian German as well as Spanish and English
We are looking for agents to join the Truck Assistance International (TAI) team!

Why join us

Opportunity to work in a multinational company
Dynamic and international work environment
Teamwork and continuous learning

What will you do in this role

To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case.

Advising and guiding clients towards an appropriate solution.

Coordinate all the necessary steps of the assistance: answer international phone calls and emails register cases and document actions in our IT system organize the appropriate assistance and ensure the closure of each file.

Providing a quick and adapted customer service response in accordance with the coverage guaranteed in the customers insurance policy.

Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.

Administrative tasks (sending faxes emails use of templates to manage vehicle rentals hotels cabs ticket reservations).

Work in a team environment to ensure proper case management. Always follow established internal procedures and protocols.

Regular meetings with your line manager as well as your counterparts relying on them for the resolution of files.

Management of invoices and claims related to each case.

Conditions

Contract: Temporary
Schedule: Monday to Friday (Shift will be mentioned in the recruitment process)
Start Date: May 19th

Location: Barcelona

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