Customer Service Agent
Customer Service Agent
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Job Description
Job Description
We are currently seeking a Customer Service Agent to join our team in Cleveland OH. As the first point of contact for our clients you will be responsible for providing outstanding support and resolving inquiries in a timely and professional manner. This role is perfect for individuals who are detail-oriented empathetic and passionate about helping others.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Resolve product or service issues by clarifying the customers concern and determining the root cause
Provide accurate valid and complete information using the appropriate tools and resources
Escalate complex issues to the appropriate departments when necessary
Maintain detailed records of customer interactions and transactions
Follow communication procedures and guidelines consistently
Collaborate with internal teams to ensure seamless customer service
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
1 years of experience in a customer service role
Strong communication and interpersonal skills
Ability to multi-task prioritize and manage time effectively
Comfortable working with CRM systems and helpdesk software
Problem-solving mindset with a customer-first attitude
Additional Information :
Benefits
Competitive salary ($47000 - $53000 annually)
Opportunities for professional development and career advancement
Comprehensive training and onboarding
Health dental and vision insurance packages
Paid time off and holidays
Supportive and inclusive team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
