HVAC District Sales Service Rep Southwest
HVAC District Sales Service Rep Southwest
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Job Description
TheDistrict Technical Representativewill provide product technical training and support to the Divisions distributors and their dealers in the proper application installation operation and service of the Divisions products. Provide factory expertise to encourage best product reliability and highest customer satisfaction.
This position will serve our Air ConditioningDivision.This position can be fully remote within the Southwest region but must be based near a major US city per Rheems Remote Working Policy. Our ideal candidate is located in Las Vegas Phoenix San Diego or Los Angeles.
Responsibilities
- Provide remote technical support regarding routine product installation and service issues via telephone fax and/or email and refer more complex issues to higher levels.
- Provide onsite technical support regarding routine product installation and service issues through facetoface interaction and refer more complex issue to higher levels.
- Practice best customer care through published standard labor allowance/claim administration warranty administration relationship damage control and effective public relations.
- Accomplish distributor and dealer development focusing upon product installation methods product service and diagnostic methods and new product introduction.
- Conduct investigations related to insurance or warranty claims with direct supervision of Manager and Manager Engineering Investigations.
- Notify monitor and assist the Division on any product problems modifications and alterations so as to help improve the overall image and quality of the Divisions products.
- Maintain accurate records and prepare detailed reports on any recommendation or design change recommended which improves product reliability.
- Perform other duties as required
Qualifications
- Associates degree in technical field
- 5 years direct HVAC or industry experience
- Excellent verbal and written communication skills
- Computer literate
- Must be able to full perform physical functions of this role including the ability to lift up to 50 pounds crawl and climb.
- Ability to travel roughly 50 of the time
Preferred Qualifications:
- Bachelors Degree in related field
- Prior instructor/training experience preferred
- NATE certifications preferred
Equivalent combination of education and experience may be supplemented for basic job requirements needed.
The pay scale for this position in California is $86292 $138024. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location direct experience market guidance and internal equity among other qualifying criteria.
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Employment Type
Full-Time
