Customer Service Associate II Large Animal Hospital
Customer Service Associate II Large Animal Hospital
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title
Customer Service Associate II Large Animal HospitalAgency
Texas A&M UniversityDepartment
Vet MedTeaching HospitalProposed Minimum Salary
CommensurateJob Location
College Station TexasJob Type
StaffJob Description
Glimpse of the Job
Do you have experience with large farm animals and a passion for providing exceptional service As a Customer Service Associate II youll play a crucial role in creating a warm and welcoming environment at the Texas A&M Large Animal Hospital. In this role you will greet and assist clients answer incoming phone calls and direct clients to the appropriate clinical services schedule appointments create and handle medical records and more. If youre organized friendly and excited to make a positive impact we want to hear from you!
Opportunities to Contribute
First Impressions: As the first point of contact you set the tone for the clients experience making them feel welcomed valued and supported from the moment they enter the hospital.
Client Satisfaction: Directing clients to the appropriate clinical services ensures concerns and questions are addressed promptly and accurately.
Accurate Records: Maintaining uptodate patient information ensures that providers have the correct information to deliver the best care.
Team Collaboration: Work closely with a supportive team of veterinary professionals contributing to a positive and collaborative work environment.
Minimum Qualifications
High School Diploma or equivalent combination of education and experience
Three years in general office or clerical work
A wellqualified candidate for this position will also possess:
Experience working with farm animals (horses cattle sheep goats pigs etc.. Please note avian or poultry experience is not considered a relevant qualification for this role.
Experience with Electronic Medical Records
Excellent communication and organizational skills
Some of the Responsibilities Include:
Client Care Liaison: Provide exceptional customer service by directing clients to appropriate resources gathering and verifying information explaining policies notifying personnel of patient arrivals scheduling followups auditing invoices and documenting all relevant information accurately.
Review Cases: Review and coordinate Food Animal Medicine Surgery and Field Service cases ensuring complete and accurate information preparing correspondence and contacting relevant parties for additional details. Serve as the first point of contact and inform clinicians or clients as needed.
Coordinate Care: Serve as the primary contact for admissions and discharge processing manage appointment templates and scheduling coordinate specialized service appointments and promote communication between clients rDVMs clinicians technicians and staff.
Policies and Procedures: Ensures adherence to policies and procedures consistent with TAMU and Veterinary Medical Teaching Hospital policies and procedures.
What you need to know
Salary: Compensation will be commensurate to the selected hires experience.
Please Note: Persons in this position are considered essential when the University declares an emergency campus closure class cancellations etc. and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.
What you need to do
Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.
Why Texas A&M University
We are a prestigious university with strong traditions core values and a community of caring and collaboration. Amenities associated with a major university such as sporting and cultural events stateoftheart recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable costofliving and no long commutes.
Medical prescription drug dental vision life and AD&D flexible spending accounts and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums
Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
Automatic enrollment in theTeacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more
Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
Living Well a program at Texas A&M that has been built by employees for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
All positions are securitysensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
IC
Employment Type
Full-Time
