Technical Service Coordinator fmd
Technical Service Coordinator fmd
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
About us
We want to transform urban traffic with ebikes and make our cities more livable for everyone. Our subscription service has a clear mission: to provide smarter more affordable and environmentally friendly urban transportation. Were already operating in over 85 cities across Austria Germany Italy Netherlands and Poland. Were part of a movement for cleaner cities. Whether you want to zip through the city more efficiently or optimize your business our ebikes and ecargo bikes put you in the fast lane toward sustainable mobility.
Join us on the journey to the future move sustainably efficiently & swiftly!
Join us on the journey to the future move sustainably efficiently & swiftly!
Your Mission
Youll plan and dispatch mechanics for ebike servicing across client locations balancing SLA performance route efficiency and fleet uptime. As the connector between Customer Success Regional Management Lead Mechanics and Operations youll ensure smooth service delivery.
Key Responsibilities:
Key Responsibilities:
- Daily Planning
- Process service requests and schedule mechanics based on priority
- Optimize routes and reallocate resources as needed
- Maintain visibility of plans to teams
- Service Readiness
- Ensure clear communication between CS and Operations
- Verify tool/part availability with Lead Mechanics
- Follow up on supply issues and confirm mechanic preparedness
- Continuous Improvement
- Support operational initiatives and track KPIs
- Provide feedback to improve workflows and processes
Your skills and qualifications
- 2 years in field service coordination dispatch planning or a related operations role
- Experience in mobility logistics micromobility or courierfocused environments is a strong plus
- Ability to plan and adapt under pressure in multicity or multicountry setups
- Strong communication and coordination skills especially with technical and customerfacing teams
- Comfortable working with tools like Google Sheets Slack field ops platforms etc.
- Fluent in English (written and spoken); additionally German would be a plus.
What you can expect from us
- Exciting Industry:Youll work in the dynamic world of mobility a constantly evolving field.
- Real Impact:Your work makes life easier and better for many bike couriers.
- Immediate Responsibility:Start making an impact right away and implement your own ideas. No boredom here!
- Future Shaper:As part of our growing startup youll help shape tomorrows mobility.
- International Team:Work with motivated colleagues from around the world. We value teamwork.
- Strong Network:Youre never alone our experienced mechanics are always there to support you.
- Fair Conditions:We offer an attractive salary modern equipment and 28 vacation days per year.
Diversity
At CYCLE we believe diversity makes us stronger! Regardless of who you are where you come from or what makes you unique youre welcome here.
How to reach us
If you have any questions please dont hesitate to contact Ricardo at
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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