Client Relations Coordinator Bilingual EnglishSpanish
Client Relations Coordinator Bilingual EnglishSpanish
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Salary Not Disclosed
1 Vacancy
Job Description
DMCA LLP a fullservice immigration law practice is seeking a qualified Bilingual (English/Spanish) Client Relations Coordinator to be based out of our San Antonio TX location.
DMCA is an awardwinning and longestablished immigration law firm seeking highperformance team members ready to take on a challenge. We are looking for highly motivated tenacious and creativethinking individuals committed to excellence. Team players ready to work and contribute to our mission and energized by a fastpaced environment in a dynamic field and company will be a great fit. If you are tenacious resilient curious enthused about working with different cultures and ready to contribute and impact lives please apply.
DMCA Mission: Building community one person one family one business at a time.
What You Will Do
- Demonstrates interest and support for team development
- Communicates client concerns to management when appropriate
- Promotes company values
- Assist clients and potential clients with any information they require in person via phone or virtual
- Answer central telephone system and directs calls accordingly
- Assist in setting up consultations and appointments on appropriate calendars for attorneys or legal assistants as appropriate
- Assist in processing payments (cash debit credit check) opening cases creating daily reports for San Antonio office
- Provides firstline assistance to clients by providing information and resolving inquires
- Handle and process confidential client documents
- Answer client questions and provide information on procedures or policies
- Handle client concerns and provide alternatives and/or solutions to ensure resolution. Flag urgent client issue to management
- Maintain customer service satisfaction with forwardthinking strategies
- Utilize immigration software to update and extract information
- Takes on additional responsibilities as needed
What Were Looking For
We are looking for individuals that have a passion for leadership and customer service. Our firm has an outstanding reputation for handling legal immigration matters. We have offices in San Antonio Dallas Austin Houston and San Angelo. We are looking for a person who can provide enthusiastic professional quality service. The position is a fulltime position and candidates must be available to MF 8 am to 5 pm. We have a full benefits package including insurance paid vacation and PTO. The management team invests in all our employees and we provide lots of room for growth and personal development.
Job Type/Pay Type:
- Fulltime
- Hourly Salary commensurate upon experience
Benefits:
- In addition to personally rewarding work DMCA offers a generous benefits plan which includes medical insurance optional dental & vision at group rates and employerpaid life and LTD plans.
- The firm also offers a 401(k) Plan with employer matching contributions.
- Paid time off (PTO)
- Vacation
- Holiday Pay
What You Need to Succeed Minimum Qualifications
- 1 year of demonstrated customer service
- High school or equivalent
- Excellent bilingual (English/Spanish) communication and interpersonal skills
- Proficient in using Microsoft software and standard office equipment
Preferred Qualifications
- 6 months accounting experience
- Bachelors Degree
- Strong critical thinking and leadership skills
Required Experience:
IC
Employment Type
Full-Time
