Agency Operations Associate - Cash Team
Agency Operations Associate - Cash Team
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Job Description
Multifamily Loan Servicing is a division of the Capital One Commercial Bank this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Cash Team.
The Multifamily Investor Reporting team supports a total loan portfolio of $35BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency mitigating operational risk providing a smooth customer experience and enabling talented associates to excel.
Responsibilities
Reconcile all payments received vs. posted to ensure all payments are processed in accordance with Reg AB requirements. Partner with internal stakeholders to resolve outages.
Actively manage and seek resolution for payments held in suspense.
Execute outgoing wires requests from Closing Insurance Tax Loan Operations and Investor reporting teams.
Initiate ACH payments and process incoming Insurance Loss checks.
Review documentation received with each request to ensure information is complete and required signatures are included set wire up in wire system assist with of book transfers.
Maintain reporting on payments billed and not received.
Provide a population of payments not received to the Asset Management team for borrower followup.
Assist in initial and ongoing review of departmental procedures.
Participate in planning testing and implementing projects aimed to streamline and or automate manual tasks.
Assist and coordinate on various projects including technologybased data integrity remediation and efficiencyenhancing.
Basic Qualifications
Bachelors Degree or Military Experience
At least 1 year of experience in financial services
Preferred Qualifications
2 years of Commercial Bank Operations Loan Servicing Risk Compliance or Government Sponsored Entities (GSE) experience
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte NC: $64700 $73900 for Agency Ops AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
