Director Service Reliability Engineering
Director Service Reliability Engineering
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$ 117700 - 197900
1 Vacancy
Job Description
As a leader of the Service Reliability Engineering Experience organization you lead the team responsible for accelerating and automating the flow of operational activities ensuring the reliability performance and scalability of our critical digital platforms. This role will be responsible for driving the SRE strategy for our digital experience team implementing best practices and collaborating closely with crossfunctional teams to enhance our infrastructure observability automation incident/problem management and disaster recovery processes. Youll play a key role in modernizing Mariotts technology stack fostering a culture of reliability and improving service availability across our customerfacing enterprise applications and its supporting infrastructure. As Director of SRE you will have the opportunity to shape the reliability and scalability of missioncritical platforms enabling seamless guest experiences across our global portfolio of brands. If youre enthusiastic about contributing to a resilient architecture and thrive in a collaborative environment join us at the forefront of innovation. Be a key player in shaping the future of SRE at Marriott working alongside likeminded individuals who share your passion for speed confidence and efficiency.
Qualifications:
- Undergraduate degree in computer science software engineering or a related field (or equivalent experience)
- 10 years of experience in SRE devsecops or IT operations
- At least 5 years experience in a previous leadership role within SRE devsecops or IT Operations
- At least five years of experience in the following technologies. Certifications preferred:
- Presentation Management HTML CSS JS Backbone Node JS Android iOS
- Application Platforms NGINX Java Akana Play Framework Tomcat Docker Openshift
- Application Data PostgreSQL Couchbase Cassandra
- Integration Services Apache Kafka Apache Spark Akana
- Analytics Platforms Hadoop dashDB Cognos Tableau
- Security Forgerock OpenID OAUTH Ping Identity
- Public Cloud Azure Google Cloud AliCloud Amazon Web Services
- CI/CD Harness (particularly in context of usage within SRE)
- Experience with test automation
- Working knowledge and proven track record of implementing disaster indifferent architecture
- Experience with CDN and Akamai tools
- Linux/Unix system administration experience
- Proficient in scripting and programming languages (like Python Go Bash Shell)
- Hands on experience with infrastructure as code (like Terraform) container orchestration (like Kubernetes) and reliability automation
- Working knowledge of networking databases distributed systems
- Deep knowledge of monitoring logging and incident response tools (like Dynatrace Splunk OpsGenie BigPanda Prometheus etc.
- Experience implementing and maintaining CI/CD pipelines for largescale applications
- Experience creating system architectures for disaster recovery implementation and failover during disasters
- Familiarity with AI/MLdriven observability and predictive maintenance techniques
- Experience in creating system architectures e.g. for Disaster recovery implementation and failover during disasters.
- Exceptional problem solving communication and stakeholder management skills
Competencies:
- Experience leading mentoring and developing high performing SRE teams
- Experience managing large cross functional vendor teams
- Experience defining SLOs/SLIs error budgets and KPIs to drive accountability and performance
- Ability to foster a culture of continuous improvement
- Proven record of staying ahead of industry trends/informed of emerging technologies to enhance system reliability and efficiency
- Experience in hospitality is preferred
CORE WORK ACTIVITIES:
- Define and execute Marriotts SRE vision aligning with business objectives and technology roadmaps
- Build mentor and lead a highperforming SRE team fostering a culture of collaboration and innovation
- Establish reliability observability and automation goals to improve system uptime performance and scalability
- Partner with engineering operations and security teams to drive best practices and continuous improvement
- Implement reliabilityfocused engineering practices including SLAs SLOs/SLIs and error budgets
- Design and maintain resilient scalable and faulttolerant architectures across cloud and hybrid environments
- Develop strategies to proactively identify and mitigate risks to system performance and availability
- Drive root cause analysis (RCA) and postmortem processes to prevent recurring incidents
- Champion automation in monitoring deployment and incident resolution to reduce toil and enhance efficiency
- Lead and optimize incident response processes ensuring rapid detection diagnosis and resolution of system failures
- Enhance observability by leveraging monitoring logging and tracing solutions to provide realtime insights
- Partner with DevOps teams to improve CI/CD pipelines and reduce deployment risk
Managing Projects and Priorities
- Functions as a strategic senior technical expert within the team
- Champions leaders vision for product and service delivery
- Makes and executes the necessary decisions to keep moving forward toward achievement of goals
- Provides direction and assistance to other teams regarding projects
- Determines priorities schedules plans and necessary resources to promote completion of any projects on schedule
- Analyzes information and evaluates results to choose the best solution and solve problems
- Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware
- Thinks creatively and practically to develop execute and implement new project plans
- Generates and provides accurate and timely results in the form of reports presentations etc.
- Plans develops implements and evaluates the quality of operations
The salary range for this position is $117700 to $197900 annually. In addition to the annual salary the position will be eligible to receive an annual bonus and restricted stock units/stock grants.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 5 days after the date of this posting April 25 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
