Gaming:

Welcome to the world of landbased gaming. At Light & Wonder its all about the games and our Gaming team builds cuttingedge technology products and content for the most iconic casinos and operators across the globe.

Position Summary

As a Sales Operations Analyst you will be a key part of the team responsible for ensuring the accuracy and precision of order entry and booking processes for EGMs ETGs Tables and Utility products. Your role includes adhering to quality standards and addressing configuration and billing issues. Collaboration with crossfunctional teams to troubleshoot and improve order quality is essential for success.

Duties Tasks and Responsibilities

• Assist in analyzing order data for accuracy ensuring compliance with standard practices and regulatory requirements.
• Help develop and implement inspection methods to evaluate order entry and product configuration precision.
• Prepare and maintain documentation for order review procedures and address software jurisdictional billing and configuration issues.
• Collaborate with various departments to resolve order quality issues and communicate status updates to internal stakeholders.
• Identify opportunities for quality and efficiency improvements and support new product launches.
• Monitor and manage system holds and alerts ensuring timely order booking and review.
• Coordinate lead time management to align with revenue recognition dates and customer expectations.
• Input required dates based on lead times configurations and business requirements.
• Handle exception management including expediting and early release .

Qualifications

Skills Abilities and Knowledge

• Evaluate multiple data sources for accuracy and assist in negotiating corrective actions effectively.
• Analyze quality data identify root causes and propose preventative measures.
• Navigate complex decisions and escalate issues as needed.

Communication Skills

• Communicate effectively with internal partners to understand and process customer requirements.
• Provide clear updates on order quality issues and resolution timelines.
• Serve as a point of contact for customer inquiries and escalations.
• Adapt communication style for different audiences including senior management and peers.

Industry Knowledge

• Experience in the gaming industry with knowledge of gaming protocols and regulations is beneficial.
• Familiarity with configuring scheduling planning shipping compliance and manufacturing order processing.

Education and Training

• A bachelors or masters degree in business administration management studies or a related discipline is preferred or prior experience 3 to 5 years) in sales operations or quality.
• Participation in seminars workshops and conferences for continuous professional and business development.
• Proficiency in Oracle and Salesforce is required.

Soft Skills

• Demonstrate qualities aligned with company core values.
• Foster collaboration and growth within the team.
• Build trusting relationships through transparent communication.
• Utilize root cause analysis and problemsolving techniques effectively.
• Provide excellent customer service and adapt to changing business demands.
• Maintain attention to detail and make datadriven decisions.
• Foster an environment of open communication and integrity.
• Adapt to technological advancements and embrace new tools.

This role requires a proactive individual with technical expertise strong communication skills and a customercentric approach to support the Sales Operations Supervisor and ensure seamless order processing functions.

Work Conditions: This role will start as a remote role but will become a Hybrid role requiring 3 days in the office and 2 days working remote.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result certain Light & Wonder may among other things be required to obtain a gaming or other license(s) undergo background investigations or security checks or meet certain standards dictated by law regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments as a condition to hiring and continuing to employ its employees L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law) you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as allinclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other jobrelated tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.