Veterans Services Community Liaison
Veterans Services Community Liaison
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Job Description
ABOUT THE POSITION
The Department of Veterans Services is seeking a Veterans Services Community Liaison for its Indio office.
The selected candidate will support the department by conducting intake assessments developing service plans managing and providing followup to cases assisting with VA claims connecting veterans to resources engaging in outreach providing community education maintaining records liaising with service providers preparing reports ensuring compliance and staying updated on veterans services and policies through ongoing training.
The most competitive candidates will possess prior experience in veterans services and benefits experience in case management outreach and followup as well as a passion for serving veterans. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents along with strong customer service organizational communication and writing skills are encouraged to apply. Certification from the National Association of County Veterans Service Officers (NACVSO) is highly desired but not required.
Occasionally this role may necessitate travel to conduct outreach initiatives.
Meet the Team!
The Riverside County Department of Veterans Services promotes and honors all veterans enhancing their quality of life and that of their dependents and survivors through counseling claims assistance education advocacy and special projects. Can you see yourself hereEXAMPLES OF ESSENTIAL DUTIES
Conduct intake assessments to identify veterans needs; develop individualized service plans; provide ongoing case management with followups crisis intervention and advocacy to ensure successful service delivery.
Assist veterans in navigating and filing VA claims and appeals; track progress and resolve delays; educate veterans about benefits and eligibility to empower informed decisions.
Partner with local agencies justice centers and community organizations to connect veterans with housing mental health employment and other essential resources.
Identify and engage veterans in need through outreach at community events senior centers colleges and justice centers; build relationships with stakeholders to expand awareness of available resources.
Provide education to various community groups and partners through workshops and seminars on services and resources available to veterans.
Maintain accurate uptodate case notes and service records using designated systems (e.g. HMIS VetPro); ensure data quality and integrity for reporting and compliance.
Work closely with County departments nonprofits and community organizations; serve as a liaison between veterans and service providers to deliver a continuum of care.
Prepare reports on outreach activities service outcomes and case progress; ensure compliance with county state and federal regulations related to veterans services and case management protocols.
Stay updated on changes to veterans services VA policies and community resources; participate in ongoing training to enhance skills and service delivery.MINIMUM QUALIFICATIONS
OPTION I
Experience: One year as a Veterans Services Representative I with Riverside County.
OPTION II
Education: Graduation from an accredited college or university with an associates degree. (Experience involving indepth interviewing and the securing of information from individuals in order to determine on the basis of laws and regulations the acceptance rejection or categorization of actions may substitute for the required education on the basis of one year of experience equaling one year of education.
Experience: Two years of case management experience including the ability to chart patient progress to meet documentation requirements.
ALL OPTIONS
Knowledge of: Administrative principles applicable to the organization and functions of program planning implementation and evaluation; organization and activities of the Veterans Administration and other veteran agencies; community resources and their organizations and functions; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; public relations and marketing.
Ability to:Train and coordinate the work of staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probability impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local federal and state program agencies and the general public; prepare comprehensive and clear oral and written reports and presentation.OTHER REQUIREMENTS:
License/Certificate: Possession of a valid California Drivers License will be required.
Employee must obtain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA) within 12 months of employment.
Service in the Armed Forces of the United States with an honorable discharge is desired but not required.SUPPLEMENTAL INFORMATION
Whats Next
Open to All ApplicantsThis recruitment is open to all applicants.Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans Services may be considered before other applicants depending on the volume of applications received.Qualified applicants may be considered for future vacancies throughout the County.For questions regarding this recruitment
For specific questions regarding this position contact Genesis Ochoategui at
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Employment Type
Full-Time
