Inside Sales Representative - Retention
Inside Sales Representative - Retention
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Job Description
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online Auras categorydefining suite of intelligent digital safety products help millions of customers protect themselves against digital threats and that number is growing rapidly. This is an exciting phase at Aura and our team of over 400 people worldwide is guided by a leadership slate thats successfully grown startups into multibillion dollar organizations.
Come build with us!
About the Role:
Were building some new teams and are hiring fulltime Inside Sales Representatives Retention to kick these teams off. These are workfromhome remote positions. Were looking for some hungry ambitious candidates who want to take the first step in kicking off their SaaS career!
Day to Day:
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Auras story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Auras Identity Privacy and Security solutions with the customers unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
What you bring to the table:
- 12 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics
- You love talking to people and are naturally engaging
- Youre selfmotivated and know how to push yourself to achieve goals
- Youre a team player and know how to win within a team environment
- You are a selfstarter have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs
Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay generous health and wellness benefits retirement savings plans parental leave and much more! Pay for this position includes an hourly rate of $1618/hour plus commission. Total compensation (hourly rate commission) is estimated to be $46000$56000 annually but may vary depending jobrelated knowledge skills experience location and meeting sales metrics while in the role.
#LIremote
Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to and will not be discriminated against based on race color ancestry national origin religion age sex gender marital status sexual orientation gender identity disability status veteran status or any protected category. Beyond equal employment opportunity Aura is committed to being an inclusive community where all feel welcome.
Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability please let your Talent Acquisition Partner know.
Important privacy information for United States based job applicants can be found here.
Required Experience:
Unclear Seniority
Employment Type
Hourly
