Customer Success Manager
Customer Success Manager
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Job Alert
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USD 80000 - 85000
1 Vacancy
Job Description
Level Data Career Opportunity: Customer Success Manager State Implementations
Are you passionate about education and data quality Do you thrive in a collaborative environment where your impact directly influences educational success If so Level Data invites you to join our team as a Customer Success Manager. Were on a mission to empower states with trustworthy data allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data we believe that clean reliable data is the foundation of effective decisionmaking in K12 education. Our simple solutions ensure that states receive data they can trust enabling educators to make informed choices. Were committed to quality trust and collaboration and were looking for a likeminded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview: As a Customer Success Manager of State Implementations youll play a pivotal role in ongoing project maintenance and relationship management driving value for customers. Heres what were seeking:
- GRR and NRR Impact: Youre adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
- Results in State DOE or LargeScale Environment: Youve demonstrated measurable results in a State Department of Education (DOE) or similar largescale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business an essential strategy for effective management.
- SaaS Customer Relationships: Youre no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.
Qualifications:
- Bachelors degree in a relevant field (Education Data Science Business etc.
- Proven track record of achieving GRR and NRR targets
- Experience working with statelevel education systems or largescale data environments
- Familiarity with SaaS implementation and maintenance processes
Why Join Level Data
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork transparency and shared success.
- Professional Growth: Opportunities to learn lead and make a difference.
- Flexible Work Environment: Embrace remote work with occasion travel.
If youre ready to contribute to a culture of trust collaboration and results apply today! Lets empower educational leaders together.
Benefits
- Unlimited vacation
- 4 401k Match
- Competitive Healthcare
All positions are subject to background evaluations and a preemployment drug screening.
Required Experience:
Manager
Employment Type
Full-Time
