Manager II - Onboarding - FACTS - NBS
Manager II - Onboarding - FACTS - NBS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 81000
1 Vacancy
Job Description
Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faithbased organizations serving more than 1300 higher education institutions 11500 K12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form longlasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.
The Manager II of Onboarding for FACTS has overall responsibility for joint customer implementations of FACTS SIS and Financial Management products and solutions in the K12 market. This position will actively participate as a leader contributing to the growth of FACTS. This position will provide leadership and direction for the joint implementation process in order to create strong customer retention. The Manager II of Onboarding is also responsible for the daily supervision goal setting and performance management for leadership/associates on an assigned FACTS team(s).JOB RESPONSIBILITIES:
Promote a superior customer implementation culture and processes which provide customers with a smooth process while onboarding multiple products simultaneously and provide a competitive advantage to the business.
Develop implement and oversee processes procedures and tools used by the one or more of the Onboarding Teams.
Leverage technology in providing multiple efficient channels to interact with our customers.
Maintain and improve key metrics for joint implementations. Examples include: 1 customer satisfaction; 2 Time from kick off to go live and 3 number of implementations and time in each phase.
Ensure the timeliness and quality of work from direct reports through daily supervision and performance management.
Advise the one or more assigned Onboarding teams on best practices.
Coordinate with FACTS Onboarding leadership to ensure consistent practices and expectations for customers while onboarding FACTS products/services.
Ensure compliance with existing standards and processes and their alignment across FACTS Onboarding teams.
Advocate for one or more assigned Onboarding team(s) with other departments across FACTS.
Forecast monitor and adjust staffing requirements as needed by working closely with Operations and Sales Leadership.
Grow coach and continually develop a team of talented individuals to meet the requirements of a strong Onboarding culture.
Promote the company mission and vision while adhering to our core values.
Take accountability for the strategic direction of your one or more assigned Onboarding teams and related team processes.
Support internal and external audits as needed.
**Pay Range for this role is $75000 to $81000
EDUCATION:
Bachelors degree in business business management or a related field (equivalent experience may substitute).
EXPERIENCE:
35 years leadership in operations project management and customer service experience.
COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
Ability to identify problems determine possible solutions and actively work to resolve issues by focusing on listening and understanding.
Ability to collaborate motivate and work effectively with all members of the organization.
Excellent coaching and development skills to actively assist and support team members in building their skills and abilities.
Good organization and prioritization skills with attention to detail.
Strong verbal communication and motivation skills to provide valuable feedback instruction and encouragement to the team.
Ability to model professional and proactive behavior in order to lead by example and set standards for behavior within the team.
Strong interpersonal skills to work well with others at all levels of the organization.
Technically proficient with applications such as MS Word Excel PowerPoint Outlook and SharePoint.
Strong work ethic and selfmotivated.
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Manager
Employment Type
Full-Time
