Office Manager Frisco
Office Manager Frisco
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$ 66804 - 76836
1 Vacancy
Job Description
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service teamwork accountability integrity and respect.
The vision of the department is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!
Helpful tips for applying:
Description of Job
TheDivision of Motor Vehicles (DMV)provides services used by nearly every citizen of the State. Colorado citizens utilize identification driver and vehicle services at State and County offices to obtain identification cards driver licenses vehicle registrations titles and other related services. Additionally the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Driver License Office Manager Duties:
Duties include but are not limited to:
Oversees the daily operations of the rural Driver License Office (DLO) ensuring compliance and proper reporting to leadership.
Develops Performance Plan Year evaluations; as well as quarterly; mid year; and final employee performance evaluations.
Discusses employee performance matters and prepare documentation;
Provide coaching and conflict resolution for staff issues;
Handles and resolves escalated customer complaints;
Processes complicated or more difficult applications;
Operates as the floor lead relieving employees for breaks; monitors work flow; monitors employee schedules etc.;
Accounting duties such as: daily deposit reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
Performs all functions of line staff including issuing documents when business dictates.
May stand for long periods of time.
May be required to travel to another DLO to assist with daily operations.
DMV video: Qualifications Substitutions Conditions of Employment & Appeal Rights
Residency Requirement:
do nothave aColorado addressand aColorado State issued Drivers Licenseat the time of application.
Class Code & Classification Description:
MINIMUM QUALIFICATIONS:
Experience Only:Five 5 years of relevant experience in a publicfacing customer service supervisor or managerial environment to include performance management or regulatory environment role
OR
Education and Experience:A combination of related educationin Management Business Administration Public Administration Human Resources or a similar fieldand/or relevant experiencein a publicfacing customer service supervisor or managerial environment to include performance management or regulatory environment roleequal to five 5 years
Preferred Qualifications:- Additional years of direct supervisory experience leading a workforce interacting with the general public
- Additional years of department management experience establishing performance goals and evaluating workforce performance
- Additional years experience in a regulatory environment or technical customer service workplace serving the general public
- Intermediate to advanced computer and data entry skills
- Driver License Fundamentals (DLF) Certified
Driver License Systems Fundamentals Certification (DLF Certification) Requirement:
Newly hired Driver License Technician IVs will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position the Technician IV will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90 between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills and Competencies:Competencies required for all DOR positions include good communications skills interpersonal and people management skills the ability to multitask the ability to work with confidential information the ability to work in highstress environments and the demonstrated ability to assist customers.Conditions of Employment with theCDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.
As a condition of employment with theCDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a preemployment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
Cover letters and resumesWILL NOTbe accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Parttime work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position.Do not use see resume or see attached statements on your application.
List your employment history starting with the most recent job including parttime temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.
Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email postmarked in US Mail or hand delivered 1525 Sherman Street 4th Floor Denver CO 80203 or faxed 303.866.5038 within ten 10 calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at; or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.
Supplemental Information
Equity Diversity and Inclusion Compliance
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox at
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online submit application to:
If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.
Required Experience:
IC
Employment Type
Full-Time
