Senior Implementation Manager
Senior Implementation Manager
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Job Description
Our Mission
Were not your average benefits platform; were the unordinary force that uplifts peoples lives. Our technology is the link that connects the entire benefits ecosystem creating better outcomes for employers employees brokers and providers.
Our mission is clear: were here to create a world where everything operates at its very best ensuring that every employee receives the support they need to live life to the fullest both at work and beyond.
Your Mission
As our Senior Implementation Manager you will be responsible for delivering highquality onboarding and implementation services to our MidMarket and Enterprise clients. This is a customerfacing project management and implementation role where you will be able to manage stakeholders effectively build relationships and ensure buyin from all parties involved.
Things you will be working on
Manage change and roll out new functionality for new and existing clients (renewals new benefits and reimplementations)
Build comprehensive and well structured onboarding project plans for existing clients
Ensuring effective delivery of projects by tracking milestones dependencies and action points collaborating with internal teams and keeping relevant stakeholders up to date
Be an expert on the product be able to learn how to do configuration of new benefits and to understand the way that affects other parts of the product such as reporting.
Own the projects to improve and grow our relationship with new and existing clients including managing any queries maintaining formal updates holding internal teams accountable and handling issues and escalations through to resolution.
Establish and optimise implementation and handover processes with other internal functions ensuring a streamlined and consistently positive experience for our Customer
Work closely with our tech and product teams to raise awareness of product limitations affecting live clients
Manage KYC and KYB processes for customers onboarding to the platform
Keep our internal systems up to date making sure that were maintaining high levels of accuracy at all times
Handle our customers data according to our confidentiality and security policies
You will love this role if you have
Project management: you will have experience in managing SAAS implementation/onboarding projects for customers from endtoend
Experience running complex UAT projects
Experience running squads from a product delivery or implementation capacity
Detail oriented to ensure theres no disruption to client day to day operations when doing reimplementations
Experience in a Service Delivery Technical Account Management or Tech Support role.
Excellent verbal and written communication skills You will be having direct contact with our customers on a daily basis including delivering training sessions
Strong interpersonal skills; able to align different teams within the project plan and drive accountability over milestones to support successful delivery
A problem solver: able to tackle and take ownership of issues and challenges as they arise
Good knowledge of Google Sheets and /or Excel
Highly organised and able to prioritise effectively
Tech savvy able to confidently to quickly pick up new systems and technology some knowledge of Hubspot would be helpful
Our compensation & benefits
Its important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team with a comprehensive and inclusive benefits package.
Weve built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing family lifestyle finance and social.
This means you have a choice over the things that are most important to you. You can see a selection below along with the full offering here.
Competitive base salary equity so you own what you build
100 monthly personal Ben Balance: for whatever works for you whether thats Netflix Spotify or a really expensive cup of coffee! This allowance will increase by 50 for each year of service until you reach 250
500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development
500 work from home set up allowance which you can put towards kitting out your home office
Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
28 days of holidays a year (plus bank holidays which you have the option of swapping for days of celebration that are significant to you) ...and an option to buy or sell 5 days per year. Also your holiday entitlement will increase to 30 days at your 3rd year of service!
Generous workfromanywhere scheme allowing you to work from abroad for up to 3 weeks twice a year
Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
Comprehensive and tailored mental health support through a leading provider
Access to a choice of fitness memberships
Comprehensive Private Medical Insurance
Funded Life Assurance cover with the option to voluntarily increase
Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events
Diversity and Culture at Ben
We are organically growing a brilliantly diverse inclusive and respectfulbunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application just let us know by emailing
Required Experience:
Manager
Employment Type
Full-Time
