Guest Service Agent
Guest Service Agent
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Job Description
Who we are looking for
We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the companys amazing future growth and development opportunities. Someone who loves working as part of a team who embodies integrity and compassion can adapt to change in a fastpaced environment enjoys exploring new things beyond the tried and tested and is driven by success.
What will you do
- Complete check in and check out process efficiently and anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process guests efficiently.
- Answer guest emails and ensure that it is processed according to procedure and in a timely manner.
- Provide the highest standard of customer service striving to go extra mile at all times by being Intuitive Refined and Engaging.
Qualifications :
Knowledge & Skills
- Excellent communication and interpersonal skills with the ability to interact with guests of diverse backgrounds.
- Ability to work in a fastpaced environment including weekends holidays and overnight shifts.
- Language Skills: Excellent communication skills in both English and Chinese as priority. Additional language skills are an advantage
Additional Information :
We offer
- Superior remuneration and benefits
- Medical benefits
- Annual bonus
- Travel benefits
- F&B discounts
- Inclusive workspace
- Flexibility at the workplace
- Fast growth opportunities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
