FRONT DESK SAUDI
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main responsibilities & deliverables
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs systems and procedures necessary to perform job effectively
- Where applicable communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
- events support
Other information (KPIs)
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills including Microsoft Office
- Excellent interpersonal written and oral communication skills
- Ability to work in a teamfostered environment
- Ability to work in a multitasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule
Qualifications and Knowledge Required An Asset Qualifications
- High School Diploma or General Educational Development (GED) certificate
- Knowledge and understanding of facility management environment
- Knowledge understanding and compliance with Service Request policies and procedures
Experience (Yrs.
- Previous customer service and/or call center experience is a must
Language Skills Required
English
Arabic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
