Commercial Frontline Specialist 5 openings

Job Title

Position Overview

Shaw Industries is seeking Commercial Frontline Specialists. The Commercial Frontline Specialists play a pivotal role in delivering exceptional support to a dynamicsalesforce and customers across diverse commercial markets within a fastpaced call centerenvironment. These specialists are entrusted with the authority to take ownership offer innovativesolutions and ensure customer satisfaction by addressing orders inquiries and modifications promptlyand effectively. With a focus on empowerment and proactive problemsolving they collaborate acrossdepartments to streamline processes and uphold Shaws standards of service excellence.

Position Hours: 11:00 8:00 EST
Pay Rate $21.91

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a peoplecentered customerfocused and growthminded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more.

• Empowerment and Ownership: Take ownership of customer inquiries and challenges goingbeyond basic problemsolving to provide comprehensive solutions that exceed expectations.

• Order Management: Support Shaw Contract and Patcraft Commercial groups at the brand levelmanaging order entry maintenance and inquiries while adhering to defined requirements andstandards.

• Collaborative Approach: Collaborate closely with internal stakeholders across the Supply Chain toensure seamless management of customer needs ensuring adherence to schedules andcommitments.

• Professional Representation: Project a professional image of Shaws Commercial Brands in allcustomer interactions whether via call email or chat channels demonstrating expertiseempathy and a proactive attitude.

• Customer Experience Enhancement: Create positive customer experiences throughprofessionalism deep product knowledge and dedicated effort fostering confidence and trust inShaws services.

• Commitment to Accuracy: Strive for order accuracy minimizing errors through meticulousattention to detail and adherence to established processes and procedures. Maintain a high levelof customer and Sales personnel data when it comes to entering cases in .

• Decision Making: Exercise sound judgment in balancing customer company and employeeneeds while ensuring compliance with departmental protocols and company policies.

• Resolution Expertise: Aim for singlecall resolution by leveraging acquired knowledge and criticalthinking skills to address routine and complex issues promptly and effectively.

• Proactive ProblemSolving: Proactively identify and address potential problems offeringalternative suggestions and innovative solutions to meet customer needs and enhancesatisfaction.

• Autonomous Time Management: Manage workload demands efficiently with minimalsupervision demonstrating selfmotivation and a proactive approach to task prioritization.

• Continuous Improvement: Actively participate in performance feedback sessions coachingsessions and training opportunities to enhance skills knowledge and performance.

Position Requirements:

• High School Diploma/GED required. Associate degree or higher education preferred.

• Maintain a virtual presence throughout each work day.

• Exhibit high level of patience service commitment and initiative to solving complicated problemsand/or customer needs.

• Ability to troubleshoot technology through a remote environment.

Competencies:

• Manage Work

• Solve Problems

• Adapt & Change

• Learn & Apply

• Build Customer Satisfaction

• Apply Work Standards

Work Shift