Policy Service Supervisor Affinity Operations
Policy Service Supervisor Affinity Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The selected candidate will be responsible for prioritizing work and daily supervision of staff. Plan organize and direct daily staff activities. Additionally monitoring daily work volumes as well as managing coaching and developing a team to ensure the quality and efficiency of the service function will be part of the assigned tasks. This supervisor will be responsible for supporting project initiatives at the team level and reviewing departmental procedures at the team level for accuracy and effectiveness.
Position Responsibilities:
Individual Responsibilities:
Provide leadership and direction to associates ensuring clear expectations for quality productivity and behaviour and effectively managing daily workflow.
Communicate service level status liaise with other departments for reporting and offer feedback for corrective measures from audits.
Conduct regular team meetings to address processing issues educate staff on initiatives and foster a collaborative team environment.
Demonstrate sound judgment in coaching associates handling escalated issues and identifying service issues or training needs providing feedback to management.
Support corporate initiatives employee engagement activities and risk mitigation efforts and potentially lead largescale administrative projects.
Shared Responsibilities:
Ensure that department functions and procedures are adhered to. Initiates and participates in procedural changes as needed.
Maintain a comprehensive current knowledge of the legal and policy guidelines of the department
Ability to manage data and business analytics (including but not limited to metrics and ad hoc reporting)
Required Qualifications:
Prior experience in a supervisory or exemplary performance as a tenured associate
Business Analyst experience or equivalent postsecondary education
Preferred Qualifications:
Leverage skills experience and networks to develop staff to meet aggressive performance and professionalism benchmarks
Disciplined and able to carry out assigned responsibilities with minimal supervision
Possess a global perspective on the business and impacts on other business units
Propensity to understand and mitigate risk. Identify needs for controls
Collaborates effectively and accountably with stakeholders when making exceptions including Compliance other departments and individuals who are potentially impacted.
Proven writing skills and ability to provide feedback written and verbal
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LIHYBRID
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Primary Location
Working Arrangement
Salary range is expected to be between
$57675.00 CAD $96125.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant jobrelated factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short and longterm disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about paid time off provisions.
Required Experience:
Manager
Employment Type
Full-Time
