Customer Service Executive I S1 I Corporate Commercial Banking

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Within the Corporate Service Centre we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.

As a Customer Service Executive you will be supporting our Corporate & Commercial customers and Relationship Teams with day to day banking through different channels including Telephone Email & Secure Message.

The difference youll make:

• Servicing inbound calls and emails from customers both internally and externally either through personal ownership or by liaising with other areas (such as internal departments escalating issues or complaints) according to the process
• Using various systems to ensure all queries raised are fully answered ensuring the account is accurately updated to reflect conversations
• Performing high value transactions on customers accounts
• Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets
• Displaying Santanders 5 Teams behaviours in line with the Client Services ethos

What youll bring:

• The ability to treat each customer as an individual and deliver a tailored response on each call
• Being able to work within procedural guidelines

It would also be nice for you to have:

• Excellent communication and customer service skills (articulate clear good listening/questioning skills showing empathy where appropriate)
• Numerical and computer skills with a high level of dexterity
• Flexibility across the range of opening hours
• You will require the right to work in the UK (please see details below).

What else you need to know:

This role is based in Glasgow.

We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer sitebased contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (prorata for parttime roles).

If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.

Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If youre interested in this role but with part time hours or a jobshare we would still love to hear from you and discuss these.

This is a full time permanent role. Work shift patterns will be rotational across Monday to Friday between the hours of 08:00 17:30.

Inclusion

At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

How well reward you.

As well asasalary we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of 24992 plusa 500annual cash allowance to spend on our great range of benefits.
• 25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performancerelated annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance dental insurance and health assessments.
• Free access to a range of digital health services including GP.
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
• We put 8 of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5 of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
• Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santanders success by saving or investing inour shareplans.
• 24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

Right to work in the UK.

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:

If this sounds like a role youre interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.