Associate Technical Application Support
Associate Technical Application Support
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Job Description
About the Role:
Grade Level (for internal use):
07The Team:
This team partners with global Datafeed Application Specialists Product Development Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes clientsite environment sizing product deployment configuration and performance tuning.
The Impact:
You will be able to contribute to customers the team and company in meaningful ways. You will be integrated into a group with high expectations focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position is essential as it is the link between the enduser and our Channels Data Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal missioncritical operational workflows and data environments.
Whats in it for you
Build a career with a global company
Partner with other product specialists and customers as a technical consultant
Interact directly with clients and resolve challenging technical issues
Learn the global financial markets and related content workflow needs
Grow and improve your skills by working on enterprise level products and new technologies
Experience different challenges on a daily basis
Responsibilities:
Be a technical product specialist for our Channels Data Delivery solutions and provide indepth technical assistance to clients
Deploy/Support our Xpressfeed Loader application on our clients enterprise level environments
Assist in solution sizing deployments configurations and troubleshooting onthego
Gain indepth knowledge of products from a content and delivery standpoint and assist with pre and post Sales opportunities
Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate troubleshoot and resolve client issues
Research and gain knowledge on the rapidly evolving product offerings
Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement
Involved in product strategy roadmaps and useracceptance testing
Clientside solution deployments implementations upgrades and migrations
Be the voice of the customers for product enhancements
What Were Looking For:
Core Qualifications
Degree in Computer Science Information Systems or equivalent experience
Excellent communication skills (verbal written and presentation)
Demonstrated technical troubleshooting and problemsolving skills resourcefulness attention to detail quality and followthrough
Technical product support or technical sales experience
Must be confident and energized leading clientfacing technical discussions
Experience with software deployments & configuration
Windows and Linux operating system knowledge
SQL query skills
Experience with cloud environments (AWS MS Azure and/or Google Cloud)
Solid knowledge of AWS (EC2 RDS/Aurora) environments
Sizing standingup and deploying software and databases in AWS a PLUS
Selfstarter with ability to keep pace with rapid changes in evolving technologies
Highly Desired Knowledge Skills & Experience
Finance related experience or degree
Capital markets (financial credit trading benchmarks/indexes industries etc.
SQL Server Oracle PostgreSQL and/or MySQL a PLUS
Windows services and/or Linux daemon processes
Windows system administration/security
Linux administration/security
Database administration
FTP Protocols (FTP SFTP FTPS etc. & features/commands
Proxies (HTTP/FTP)
Network & Security Protocols
Open source / evolving databases
Product strategy and product development lifecycles (agile/scrum)
Data integration concepts & techniques
Data modeling big data & alternative/unstructured data
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and equal opportunity ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision Professional (EEO2 Job CategoriesUnited States of America) OPRTON203 Entry Professional (EEO Job Group)
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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