Process Lead CMT
Process Lead CMT
Posted on :
28-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The job involves organizing planning prioritizing and scheduling work assignments in addition to owning the production & quality KRAs for this team. The individual will manage performance measured on operations/business goals and SLA metrics. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The individual will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition individual will be responsible for ensuring the safety security and integrity of Amazons systems and data. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. Need to identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazons core business values and initiatives and translates those into everyday practices.
Some of the key result areas include but not limited to:
Responsibility for meeting operational and business goals
Driving appropriate data oriented analysis adoption of technology solutions and process improvement projects to achieve operational and business goals.
Managing stakeholder communication across multiple lines of business on operational milestones process changes escalations etc.
Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
Owns/ Drives development of external/internal communication i.e. blurbs reports etc.
Ability to represent data and communicate effectively to handle escalations
Analyzes Data and is responsible for highlighting gaps recommends solutions and drives and influences decisions.
Manages escalation/resolves complex tickets including nonstandard tasks.
Drives completion of work allocation for the function/ process independently.
Prioritizes metrics to meet operational goals assigned at process level.
Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc.
Develops training content for functional onboarding.
Trains new hires
Is an Expert and Primary contact for process issues/ escalation/ coaching
Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
Communicate effectively to internal stakeholders
1 years of program or project management experience
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Experience using data to influence business decisions
Knowledge of analytics & statistical tools such as SAS PowerBI SQL & ETL DW concepts
Experience back office operations escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Some of the key result areas include but not limited to:
Responsibility for meeting operational and business goals
Driving appropriate data oriented analysis adoption of technology solutions and process improvement projects to achieve operational and business goals.
Managing stakeholder communication across multiple lines of business on operational milestones process changes escalations etc.
Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
Owns/ Drives development of external/internal communication i.e. blurbs reports etc.
Ability to represent data and communicate effectively to handle escalations
Analyzes Data and is responsible for highlighting gaps recommends solutions and drives and influences decisions.
Manages escalation/resolves complex tickets including nonstandard tasks.
Drives completion of work allocation for the function/ process independently.
Prioritizes metrics to meet operational goals assigned at process level.
Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc.
Develops training content for functional onboarding.
Trains new hires
Is an Expert and Primary contact for process issues/ escalation/ coaching
Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
Communicate effectively to internal stakeholders
1 years of program or project management experience
Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
Experience using data to influence business decisions
Knowledge of analytics & statistical tools such as SAS PowerBI SQL & ETL DW concepts
Experience back office operations escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
