Senior Dynamics 365 Functional QA Lead
Senior Dynamics 365 Functional QA Lead
Posted on :
28-04-2025
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1 Vacancy
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Job Description
Job Title:Senior Dynamics 365 Functional & QA Lead
Job Summary:
Under the dual hats of D365 CE Functional consultant & QA consultant one will be responsible for bridging the gap between business requirements and the technical implementation of customer projects along with executing QA activities with flexibility to switch between roles within a project or across projects. This role requires one to be proficient in one of the 3 modules of CRM Customer Service Sales and Marketing. Tasks include functional analysis solution design configuration and quality assurance activities and play a key role in timely delivery and quality deliverables. The person should be eager to learn and deliver in areas of Copilot Studio CCaaS SharePoint Azure Integration Data which have been an integral part of few to many CRM projects.
Responsibilities:
Functional Responsibilities:
Participate in requirements gathering sessions with business stakeholders to understand their needs and translate them into clear and concise functional specifications.
Analyze business processes and identify opportunities for optimization and improvement through Dynamics 365 functionalities.
Design and document functional solutions within Dynamics 365 including configurations power automate business rules and integrations.
Perform gap analysis between business requirements and outofthebox Dynamics 365 capabilities recommending appropriate customizations or workarounds.
Configure and customize Dynamics 365 modules (e.g. Sales Service Marketing etc. based on documented requirements.
Participate in solution design discussions with technical teams ensuring functional requirements are understood and implemented correctly.
Create and maintain functional design documents user stories and process flows.
Provide functional expertise and support to development and testing teams throughout the project lifecycle.
Assist with user training and the creation of user documentation.
Stay uptodate with the latest Dynamics 365 features and functionalities.
Quality Assurance Responsibilities:
Develop and execute comprehensive test plans test cases and test scripts based on functional specifications and business requirements in Azure DevOps or similar tools.
Lead and coordinate all phases of testing including functional testing system integration testing user acceptance testing (UAT) and regression testing.
Identify document and track defects using a designated bug tracking system like ADO
Work closely with development teams to ensure timely resolution of identified defects.
Participate in test environment setup and data preparation.
Provide clear and concise test reports and summaries to stakeholders.
Advocate for quality assurance best practices within the team.
Contribute to the continuous improvement of the QA process.
Potentially lead and mentor junior QA resources.
Ensure adherence to quality standards and regulatory requirements.
Facilitate and support User Acceptance Testing (UAT) with business users.
Required Skills:
Bachelors degree in Computer Science Information Technology Business Administration or a related field.
6 12 years of progressive experience working with Microsoft Dynamics 365in a functional and/or QA role.
Strong understanding of core Dynamics 365 modules and their functionalities (e.g. Sales Service Marketing).
Proven ability to gather and document business requirements effectively.
Experience in designing and configuring Dynamics 365 solutions.
Solid understanding of software testing methodologies and the QA lifecycle.
Handson experience in creating and executing test plans and test cases.
Proficiency in using bug tracking systems (e.g. Azure DevOps Jira).
Excellent analytical and problemsolving skills with a strong attention to detail.
Strong communication (both verbal and written) and interpersonal skills with the ability to interact effectively with both technical and business stakeholders.
Ability to work independently and as part of a collaborative team.
Strong organizational and time management skills with the ability to manage multiple tasks and priorities.
Niceto Have Skills
1. CCaaS
2. Copilot Studio
3. Customer Insights
4. Playwright Automation
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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