Matre d27hotel Hospitality Coordinator Peacock Alley - Waldorf Astoria New York
Matre d27hotel Hospitality Coordinator Peacock Alley - Waldorf Astoria New York
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$ 36 - 38
1 Vacancy
Job Description
After undergoing a transformative restorationWaldorf Astoria New Yorkis set to reignite its magnetic allure.Waldorf Astoria New Yorkis seeking a Matre dhotel Hospitality Coordinator Peacock Alley to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh modern expression of its rich authentic legacy Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms 375 Private Residences 40000 square feet of event space holistic spa and wellness programming and a celebrity chef partnership. In landmark destinations around the world Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
Peacock Alley seeks a Matre dhotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence a keen eye for detail and a passion for Forbes 5Star hospitality. You will set the tone for our guests journey ensuring a seamless and personalized arrival dining and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service you will create a refined yet welcoming atmosphere remembering guest names and preferences to enhance every visit.
What will I be doing
As a Matre dhotel Hospitality Coordinator Peacock Alley you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5Star standards. Specifically you will:
- Ensure a gracious warm welcome for each guest utilizing guest names whenever possible to create a personalized experience
- Escort guests to their seats with poise and hospitality providing an elegant introduction to their dining journey
- Maintain an acute awareness of the dining flow managing reservations and seating assignments to ensure a seamless experience
- Communicate with servers and chefs to accommodate special requests dietary restrictions and personal preferences
- Demonstrate a deep knowledge of the menu and beverage offerings engaging guests with insights when appropriate
- Provide anticipatory service recognizing opportunities to elevate the guest experience before a request is made
- Assist with maintaining the pristine presentation of the entrance and dining areas ensuring a luxurious first impression
- Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence
The rate of pay for this role is $36.50 $38.00 and is based on applicable and specialized experience.
EOE/AA/Disabled/Veterans
What we are looking for
We are seeking a Matre dhotel Hospitality Coordinator Peacock Alleywho is passionate about delivering worldclass anticipatory service in a refined dining environment. The ideal candidate thrives in a luxury setting understands the importance of genuine guest engagement and takes pride in creating seamless personalized experiences. With an eye for detail and a natural warmth you will be instrumental in ensuring each guests journey begins and ends with elegance.
- Exceptional interpersonal skills with the ability to anticipate and fulfill guest needs before they are expressed
- A polished and professional demeanor with a passion for hospitality and guest name recognition
- Ability to multitask and remain composed in a fastpaced hightouch environment while maintaining a gracious presence
- Prior experience in a fine dining luxury Forbes 5Star or Michelinstarred restaurant is preferred
- Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position.
- Ability to work flexible hours including nights weekends and holidays as needed.
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an awardwinning workplace culture ranking#1 Worlds Best Workplace by Great Place To Work & FortuneWe support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials(ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
Required Experience:
IC
Employment Type
Full-Time
